Volunteer Manager

Overview Are you a mission-driven connector who loves mobilizing people toward meaningful service? As a Volunteer Manager at CityLink Center, you’ll build the relationships, volunteer experiences, and systems that help neighbors pursue holistic life change. This role is more than coordinating schedules; it is an opportunity to grow capacity, deepen impact, and help volunteers serve with clarity, care, and purpose every day. We’re looking for a detail-oriented, relational leader to design, manage, and continuously improve the volunteer engagement systems across CityLink Center and its partner organizations. You will help determine how volunteers can best increase capacity, strengthen service delivery, and support client outcomes through a client-centered, faith-based, data-driven approach. The Volunteer Manager will be accountable for mobilizing, training, supporting, and retaining volunteers throughout the center. The core of the job is building a strong volunteer engagement infrastructure that serves our clients well, supports them on their journey in meaningful ways and increases capacity for CityLink and its on-site partners. The Volunteer Manager is responsible for establishing and executing volunteer training curriculum, providing ongoing support, managing recognition, and maintaining the systems that allow volunteers to serve effectively. This role will also supervise the Operations Support Coordinator and provide direction, coordination, and consultation for volunteer functions within the Welcome Center. The Volunteer Manager will work closely with program, spiritual growth, and partner leaders to connect volunteer service to CityLink’s Vision, Mission, Core Values, and targeted outcomes. This position is responsible for delivering one of CityLink’s core competencies: meaningful volunteer engagement that changes the lives of clients and volunteers while expanding the capacity of the center. About CityLink At CityLink, we’re on a mission to show God’s love to those in need by providing a transformative, integrated path to holistic life change. Rooted in our vision of Working Together to Transform Lives and Our Community, we unite compassionate individuals, organizations, and employers to create meaningful impact. What You’ll Do Volunteer Recruiting and Intake: Create, evaluate, and improve approaches and materials to recruit volunteers. Work closely with the Spiritual Growth Director and Chief Program Officer to support church, university, and individual recruitment strategies. Host and attend recruiting events within the community to attract qualified volunteers. Support publicity opportunities to recruit, celebrate, and strengthen volunteerism. Training, Support, And Recognition Establish and execute training curriculum for volunteer engagement at the Center. Give support, ongoing training, leadership development, and guidance for volunteers. Organize and participate in volunteer recognition programs and special events. Support volunteers through encouragement and practical problem solving. Volunteer Engagement And Shift Fulfillment Directly manage fulfillment for hundreds of volunteer shifts per month, identifying gaps, coordinating coverage, and ensuring program needs are met. Work with volunteers, staff, and partners to coordinate coverage and maintain reliable volunteer support across the Center. Evaluate to continuously improve volunteer experiences and service outcomes. Coordinate the creation and distribution of volunteer communications and publications. Continuous Improvement And Reporting Assess client, volunteer, staff, and partner feedback to improve volunteer engagement. Identify and lead a Volunteer Advisory Council to evaluate engagement and provide feedback. Maintain accurate volunteer records and provide monthly activity reports on volunteerism. Identify and lead improvements to targeted volunteer recruiting and retention strategies. Volunteer Systems And Processes Design, manage, and continuously improve systems and processes that mobilize and support volunteers across CityLink Center and partner organizations. Identify, develop, promote, and maintain a wide range of volunteer opportunities that support program operations and client impact. Recommend effective uses of volunteers to increase capacity for programs. Establish and manage volunteer policies, role descriptions, procedures, standards, orientation, and training processes. What You’ll Manage Volunteer Infrastructure: Manage the systems, processes, policies, and role clarity that allow volunteers to serve consistently and effectively. Oversee volunteer orientation, training, scheduling, communication, support, and recognition infrastructure. Volunteer And Staff Leadership Enlist, train, and supervise the Operations Support Coordinator and volunteers supporting volunteer functions within the Center. Provide direction, coordination, and consultation for volunteer functions across departments and partner organizations. Develop Lead Volunteers who can conduct or arrange orientation and training, schedule activity, and provide ongoing support. Partner Collaboration Serve as a key interface between CityLink Center and service delivery organizations, including Resident and Visiting Partners. Collaborate with partners to determine how volunteers can best strengthen capacity and impact client lives. What You Bring You’re not just looking for a job, you’re looking for a mission. You bring: Experience Experience mobilizing and managing large numbers of volunteers. Experience working in a highly collaborative environment with multiple partners. Knowledge of management principles, evaluation methods, and continuous improvement. Ability to manage a wide array of tasks, projects, and responsibilities in a dynamic environment. Skills A true love of people and relationships, desire to connect and care for people. Mature in faith and committed to continuous growth. Passion for serving clients through meaningful volunteer engagement. Ability to think strategically across multiple priorities while also executing at the detail level. Strong organizational skills, planning ability, record keeping, and follow-through. High initiative, self-starting orientation, and solution-focused approach. Strong interpersonal, oral, and written communication skills. Ability to work well with diverse groups of staff, partners, clients, and volunteers. Ability to remain calm and professional when dealing with the public or difficult situations. Comfort working productively in an unstructured environment with frequent interruptions. Proficiency with Microsoft and web-based applications. Willingness to adjust hours to accommodate the needs of the job, including some Saturdays and evenings. Why Join Us? We’re Not Just Offering a Position; We’re Inviting You Into a Community-driven Mission And Movement. Here’s What We Provide Competitive compensation: $50,000-$55,000 Based on experience. $0 monthly healthcare costs with dental and vision coverage. Annual learning stipend – because growth is non-negotiable. Gym reimbursement to keep your body as strong as your purpose. PTO, sabbaticals, and generous holidays to recharge and refocus. 5% retirement contribution because your future matters, too. Your Impact Starts Here This full-time, on-site role requires passion, dedication, and flexibility. Hours are generally Monday through Friday, with some Saturdays and evenings for special events, meetings, and training. The time commitment is 40+ hours per week. You’ll help create meaningful pathways for volunteers to serve neighbors, strengthen CityLink’s capacity, and support life change across the Center and community. Reports To: Chief Program Officer Join Us and Transform Lives If you’re passionate about our mission, relationships, and creating connections do drive life change, we’d love to hear from you. Send your resume to View email address on click.appcast.io and help us transform 2 lives at a time. #J-18808-Ljbffr