Lead a Portfolio. Drive Results. Build a Team - Operations Manager

Job Description

Job Description

We're seeking an experienced Operations Manager to oversee the financial and operational performance of a multi-site property portfolio. Reporting to the VP of Operations, this role is ideal for a strategic leader who can balance financial oversight with hands-on team development — someone who thrives on turning strong properties into exceptional ones.

Key Responsibilities

Portfolio Oversight
Direct daily operations across multiple properties, ensuring corporate standards, occupancy goals, and maintenance benchmarks are consistently met.

Financial Management
Build, review, and manage annual property budgets. Analyze monthly financial variances and implement cost-control strategies that maximize portfolio NOI.

Team Leadership
Recruit, train, and mentor Property Managers. Conduct regular performance evaluations and foster a culture of accountability and high performance.

Operational Strategy
Develop and enforce standardized operating procedures (SOPs) for leasing, maintenance, customer service, and vendor procurement across the portfolio.

Risk & Compliance

Ensure all properties strictly comply with California landlord-tenant laws, Fair Housing regulations, and OSHA safety standards.

Requirements

Qualifications & Skills

• 5+ years of multi-site property management experience, with a proven track record managing portfolios of 1,000+ units or 5+ separate assets
• Bachelor's degree in Business, Real Estate, Finance, or a related field strongly preferred
• Strong financial acumen , including a deep understanding of ROI, NOI, cap rates, and general ledger accounting
• Proficiency in enterprise property management systems such as Entrata, Yardi, RealPage, or AppFolio, along with advanced Excel skills
• Ability to travel regularly (up to 50%) to visit regional property sites and conduct inspections
• Industry certifications such as CPM or CAPS are highly desirable

Benefits

This is an opportunity to take ownership of a significant portfolio, shape operational strategy, and directly influence financial performance — all while developing and leading a team of property management professionals.

We offer a competitive salary plus performance-based bonuses, along with a comprehensive benefits package including medical, dental, vision, and life insurance available after 30 days of employment. Additional benefits include paid vacation and sick time, paid holidays, an Employee Assistance Program, a wellness program, and an apartment discount. Employees are also eligible for 401(k) enrollment after 90 days, along with ongoing training and career advancement opportunities.