Delivery Dispatcher

Description

Hartville Hardware

Hartville Hardware & Lumber • An HRM Enterprises Company
You Belong Here. Building Materials Delivery Dispatcher

Hartville, OH | Delivery • Logistics • Operations

Full-Time40-45 hrs/weekLogistics • Operations

Location

Hartville, OH

Employment Type

Full-Time • Hourly

Weekly Hours

40 hrs (off-season)
Up to 45 hrs (peak)

Department

Delivery • Logistics
Operations

Focus

Dispatch • Driver Mgmt
Customer Coordination

Physical

Lift 50 lbs
Continuously

About HRM Enterprises

Since 1939, HRM Enterprises, Inc. has grown from a small family-owned business into a diverse group of companies with a shared purpose: to serve others with integrity and excellence.

Our family of businesses includes Hartville Hardware & Lumber, the nation's largest independently owned hardware store; Hartville Kitchen, known for its homestyle meals, bakery, and 500-seat entertainment venue; The Shop at Hartville Kitchen, with 25,000 square feet of retail space, and the Hartville MarketPlace & Flea Market, the largest indoor/outdoor market of its kind in the country. Together, these businesses make our Hartville campus a destination for guests searching for quality, community, and connection.

Beyond the Hartville campus, HRM Enterprises is the parent company to Hartville Hardware in Middlefield, Hartville Contractors Supply, Top Advantage Surfaces, Lehman's, HRM Fulfillment Center, Go & Glow Car Wash, and Coshocton Lumber Company. Across all locations, over 900 team members serve with purpose each day.

At HRM Enterprises, our approach is simple: treat others the way you'd want to be treated. This belief shapes how we serve our guests and how we care for each other. We're committed to being the best place to work by offering Sundays off, family-friendly hours, competitive benefits, and meaningful perks like team events, milestone celebrations, and team member discounts. We also invest in growth through training and professional development opportunities that enable our team to thrive at work and in their community.

If you value hard work, hospitality, and providing for others, we invite you to explore our openings and find your place with us.

Position Overview

The Building Materials Delivery Dispatcher is the operational hub connecting our drivers, sales team, warehouse, and customers. You will coordinate every aspect of our delivery operation - from scheduling routes and managing driver logistics to handling customer communication and resolving issues in real time. This role requires exceptional organizational skills, strong people instincts, and the ability to stay calm and decisive when multiple priorities are competing for your attention.

This is a full-time position averaging 40 hours per week in the off-season and up to 45 hours during peak season. If you thrive in a fast-moving environment and take pride in keeping complex operations running smoothly, we want to hear from you.

Essential Duties

Administrative & Personnel Management

• Listen and respond to driver feedback regarding equipment needs, protocol changes, and job-site requirements
• Communicate Standard Operating Procedures, policy changes, safety updates, and management feedback to the driver team
• Delegate tasks including product staging and movement, safety checks, vehicle cleaning, and stocking of delivery supplies
• Facilitate training and onboarding of new delivery team members
• Manage driver schedules, vacations, call-offs, and substitute coverage

Customer Service & Communication

• Bridge the communication gap between sales and customers to ensure deliveries are completed accurately - with the correct address, supplies, tools, and special precautions
• Contact customers to coordinate delivery timing, maintaining a firm yet flexible and professional approach
• Create and distribute a "Delivery Expectations" document to ensure clear, consistent communication from point of sale through delivery
• Handle problems that arise on delivery, including property damage claims and defective product inquiries
• Manage customer service calls and escalate urgent special orders as needed

Logistics & Delivery Operations

• Plan and schedule deliveries, accounting for mileage, install time, and route efficiency
• Identify and proactively mitigate potential delivery pitfalls before they become problems
• Coordinate the schedule of non-department use of box trucks
• Manage delivery vehicle maintenance, including tires, oil changes, and repairs
• Interpret operational data to forecast staffing needs and fleet requirements
• Ensure all delivery vehicles are equipped with the appropriate and specific tools for each job
• Provide feedback to the sales team regarding address errors, incorrect parts or quantities, and backorder issues
• Organize data on appliances, mileage, stops, damages, and SKUs to drive future efficiency improvements
• Coordinate closely with the Warehouse Manager and product pullers to ensure correct product is staged and ready for delivery
• Coordinate items pulled for transfers and oversee loading of the transfer truck

What We Are Looking For

Attention to Detail

Customer Service Skills

Strong Organizational Ability

People Skills

Prioritization & Decision-Making

Calm Under Pressure

Experience in dispatching, logistics coordination, fleet management, or a similar operations role is preferred. The ideal candidate is self-directed, highly organized, and genuinely enjoys keeping a complex operation running without missing a beat.

Physical Requirements

Lifting

Up to 50 lbs
Continuously

On Your Feet

Extended Periods

Movement

Bending, Reaching
& Carrying

Our Values & What We Expect

We seek professionals who thrive in a collaborative environment and share our commitment to going above and beyond for every guest and teammate. Our core values guide everything we do:

We Do Whatever It Takes

We Give More Than Is Expected

We Are Long-Term Focused

Why You Will Love It Here

Sundays Off

Competitive Compensation

Medical, Dental & Vision

401(k) with Company Match

Generous Paid Time Off

Team Member Discounts

Wellness Programs

Professional Development

Family-Friendly Hours

Team Events & Milestone Celebrations

Compensation Package

• Competitive SalaryWe offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Health BenefitsComprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time OffGenerous PTO allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional DevelopmentOngoing opportunities for professional development and growth within the organization.
• Team Member DiscountsExclusive discounts on our products and services, fostering a culture of appreciation for our valued team members.
• Wellness ProgramsParticipation in wellness programs designed to enhance your overall health and well-being.

If you are a detail-oriented, people-first professional who takes ownership of every moving part and genuinely cares about getting it right - we invite you to join our team at Hartville Hardware.

Hartville Hardware

Hartville Hardware & Lumber • An HRM Enterprises Company

You Belong Here.

Pre-Employment Screening

All offers of employment are contingent upon the successful completion of a hair follicle drug screening and a criminal background check prior to your first day of employment.

HRM Enterprises, Inc. is an Equal Opportunity Employer.