Customer Success Engineer

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Your Career As a Cortex Transformation Engineer, you are a critical part of the Global Transformation Practice, ensuring our enterprise customers undergo a flawless migration and security operations transformation to modern platforms. Operating within a synchronized global model, you will own the end‑to‑end customer transition lifecycle, compressed into a high‑velocity sprint. You will combine deep technical engineering acumen with exceptional customer‑facing delivery to execute data cutovers, lead immersive operational workshops, and demonstrate quantifiable business value to customer security leadership. Your Impact Technical Migration & Integration: Execute the technical migration of customer environments from legacy to modern platforms. Own policy mappings, data retention configurations, API setups, and log ingestion validations against Palo Alto Networks "Golden Standard" design templates. Operationalization & DITL Delivery: Bridge the gap between implementation and true platform adoption by running practitioner‑focused "Day in the Life" (DITL) workshops. Educate customer teams on native platform workflows, alert triage, incident response, Agentic‑AI and automated playbooks using both 1-on-1 and cohort‑based delivery models. Value Realization Executive Cadence: Lead highly structured Value Realization sessions with customer technical stakeholders. Leverage native platform dashboards to mathematically demonstrate ROI, security efficacy and operational efficiency to secure formal project sign‑off and customer delight. Qualifications Your Experience Professional‑level technical acumen with security operations infrastructure, cloud migrations, or technical consulting. Hands‑on expertise with the Palo Alto Networks portfolio (Cortex XDR/XSIAM, Prisma Cloud, or Strata) or direct competitive migration experience. Strong technical background in security automation, including execution of CLI scripting, Python, and REST APIs for bulk policy configuration and data modeling. Excellent customer‑facing communication skills with a proven ability to run technical workshops and maintain strong executive presence. A "scale mindset" with a focus on using artificial intelligence and automation, developing reusable playbook concepts, and authoring technical documentation. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non‑sales roles) or base salary + commission target (for sales/com‑missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $198,000.00 - $273,000.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at View email address on click.appcast.io. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. #J-18808-Ljbffr