Service Delivery Manager

Jconnect Infotech Inc

Baltimore, MD

Service Delivery Manager

Location: Baltimore, MD

Duration: Full Time

Job Description:

Must Have Technical/Functional Skills:

Strong understanding of IT infrastructure domains:

Server & storage technologies

Data center operations

Network and security infrastructure

Cloud platforms (Azure/AWS/GCP)

Virtualization (VMware/Hyper V)

Backup/DR solutions

Good command of ITSM tools (ServiceNow, Remedy, Jira Service Management, etc.).

Roles & Responsibilities:

Own end to end delivery of IT infrastructure services, including servers, storage, networks, cloud platforms, and end user computing.

Ensure all infrastructure services meet agreed upon SLAs, OLAs, and KPIs.

Oversee incident, problem, and change management processes in compliance with ITIL standards.

Lead daily/weekly operational reviews, ensuring timely escalation and resolution of critical issues.

Manage service continuity and availability to avoid service disruption.

Identify service improvement opportunities and drive optimization initiatives.

Coordinate with architecture, security, and project management teams for infrastructure upgrades and rollouts.

Identify the pain areas and provide solutions/Convert them into business opportunities

Jconnect Infotech Inc

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Vacancy posted 2 days ago

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