Operation Manager

Job Description

Job Description

About Us

Pinehurst Landscapes is a well-established landscaping and nursery business committed to delivering exceptional service to our clients. We're seeking a detail-oriented and experienced Operations Manager to join our team and manage the financial operations across our integrated landscape and nursery divisions.

Position Overview
Working closely with our General Manager, Production Team, Sales Team, Office Staff, Facilities and Fleet Manager to ensure we deliver excellent service to our clients. You will help to organize and oversee daily operations of the production team, providing logistical support and encouragement to team members.
Time Allocation:
80% Office Duties: Scheduling, and logistics
20% Field Duties: Pre-job meetings, dispatch, post job reviews
General Workday: 7:00AM – 4:30PM, Monday-Friday
Peak Season: Evenings & Saturdays may be required to meet clients' demands
Daily Responsibilities
*Manage weekly schedule to ensure jobs are running on time and budget
*Oversee morning dispatch of crews and loading of materials
*Ensure accuracy of job costing deliverables in LMN
*Review work orders for contracted work upon scheduling in advance of project start dates
*Oversee procurement and delivery of job materials to include plants, pavers and natural stone, bulk organics and aggregates, as well as other construction materials
*Ensure the Production Team has the tools, equipment, training, and resources necessary to complete its goals, meet production deadlines, and standards of excellence
*Perform End of Day Check-in with Project Managers and to ensure jobs are on schedule and running as estimated
*Update schedule daily to reflect current job statuses
*Ensure accuracy of weekly production team timesheets
*Review job profitability summaries in advance of submission for invoicing
*Oversee fleet management, including vehicle maintenance, registration, inspections, scheduling, and tracking of vehicle usage to minimize downtime and extend lifespan of company assets
*Oversee facilities management, ensuring buildings, yards, storage areas, and equipment are well-organized, properly maintained, and meet safety and operational standards
*Track and report key operational metrics, including productivity, job costs, and customer satisfaction
*Assist in hiring, training, and performance management of production team
*Contribute to the Weekly Production & Scheduling Meeting by providing feedback and insight into past, present and future work to ensure the Production Team is achieving set standards and deadlines, and setup for job success
*Serve as a resource to the design/sales team to provide complete, accurate, and sellable estimates
*Assist with coordination of subcontractors to ensure services are performed professionally and to our standards
*Develop and maintain a professional relationship with clients, managers, employees, vendors, and subcontractors
*Assist in performance reviews for Production Team
*Work with General Manager to set and deliver annual revenue goals
Required Qualifications: Landscape/Construction
Experience & Education
Minimum 3-5 years of experience in landscape construction, production management, or related field
High school diploma or equivalent required; Associate's or Bachelor's degree in Construction Management, Business Administration, or related field preferred
Proven experience managing multiple projects simultaneously (minimum 5-10 active projects)
Experience with construction management software (LMN or similar platforms)
Valid driver's license with clean driving record
Ability to lift 50+ pounds and work outdoors in various weather conditions
Technical Skills
Proficiency in Google Suite and Microsoft Office Suite (Excel, Word, Outlook)
Experience with scheduling and project management software
Knowledge of landscape materials, equipment, and construction methods
Basic understanding of job costing and budget management
Ability to read and interpret landscape plans and specifications
Measurable Competencies
Demonstrated ability to manage projects with budgets ranging from $10,000 to $500,000+
Track record of maintaining 90%+ on-time project completion rate
Experience coordinating teams of 10-30+ field personnel
History of maintaining strong vendor relationships with 5+ key suppliers
Experience managing material procurement budgets of $500,000+ annually
Cultural Requirements
Works safely and promotes safety
Can anticipate what's next: on projects, with clients, with team
Can give and receive constructive feedback
Is self-aware. Knows his/her strengths and areas for improvement
Has a strong desire to continuously improve. Is growth oriented—personally and professionally
See what is possible. Is positive and optimistic. A can-do attitude
Is a great communicator & decision maker
Sets an example as a leader by adhering to company policy, procedures, and goals
Personal Attributes
Passionate and engaged by our work, serving our clients, and having fun doing both!
Has an "Excellence mindset", committed to do his/her best
Positive attitude and a desire to learn
Outstanding verbal and written communication skills
High level of initiative and self-motivation
High level of emotional stability
Outstanding team orientation
Dedicated to continuous improvement
Professional, friendly, and presentable
Comfortable and proficient with computer-based technology
Preferred Qualifications
Spanish speaking ability
What We Offer
Opportunity to work with a reputable, growing company with 61 years of experience
Diverse responsibilities across multiple business divisions
Collaborative work environment
Opportunities for professional development and continuing education
Competitive salary and performance-based bonuses
Health, dental, and vision insurance
Health savings account
Company provided short term disability, group term life insurance, and accidental death and dismemberment
Retirement plan with employer contribution
Dependent care savings account
Paid time off and holidays

To Apply
Please submit your resume detailing your relevant experience and why you're interested in joining the Pinehurst Landscapes team.

Pinehurst Landscape Company reserves the right to add, remove, or modify the responsibilities of this position as needed to meet business requirements.
Pinehurst Landscape Company is an equal opportunity employer.