Operations Manager
MarcJax
Operations Manager
We are looking for a high-performing Multi-Unit Operations Manager to oversee our "flavor-focused" restaurant locations across two key territories: the Maryland/DC Metropolitan area and Louisiana. This role requires a leader who can navigate the fast-paced, high-volume environment of the nation's capital while maintaining the operational excellence and local hospitality expected in our Louisiana markets. Candidate must live in one of the 2 markets.
Regional Strategy & Travel
- Territory: A mix of urban DC/Maryland locations and regional Louisiana units.
- Travel: Regular travel between the DMV and Louisiana is required to ensure brand standards are met and to provide face-to-face coaching for General Managers.
- Cultural Adaptability: The ability to lead diverse teams across different regional work cultures—from the metropolitan Northeast to the Gulf Coast.
Key Responsibilities
- Operational Leadership: Ensure every unit delivers our signature "fresh, never faked" product and seasoned sides with 100% consistency.
- Multi-Unit Financials: Manage P&L for both regions, with a heavy focus on labor optimization, inventory control, and driving year-over-year sales growth.
- Talent Pipeline: Recruit, train, and retain General Managers. You will be responsible for building a culture of accountability and "insatiable curiosity" among your leadership team.
- Quality Control: Conduct rigorous site inspections to ensure compliance with health department regulations (unique to both LA and MD/DC) and brand safety standards.
- Problem Solving: Act as the primary point of contact for the District Manager to resolve high-level operational or human resources issues.
Qualifications & Skills
- Experience: 3–5+ years of multi-unit supervisory experience in the restaurant, retail, or food service industry.
- Regional Knowledge: Familiarity with the labor markets and operational nuances of the Mid-Atlantic and/or the South is a major plus.
- Leadership Style: A "guest-service" mentality with the ability to remain calm and tactful during difficult situations.
- Education/Certification: Manager Food Handler Certification required (transferable or valid in both LA and MD/DC).
- Technical Proficiency: Ability to measure performance both subjectively (culture/morale) and objectively (KPIs/Data).
Vacancy posted 4 days ago
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