Senior Experience Associate

MiniLuxe Host Position

MiniLuxe is hiring the Host position to support the client experience and studio operations to drive the highest level of hospitality, operational excellence, and consistency across our studios.

This role requires a passion for hospitality and 1+ years of experience in retail, spa/salon, or hospitality. This individual should find genuine passion in delivering happiness and connecting with clients. Candidates without relevant experience need not apply.

Key Responsibilities

Client Service/Hospitality

• Exhibit a deep & natural passion for hospitality while exuding positivity while under pressure.
• Provide exceptional and meaningful service to clients. Build lasting relationships with new and loyal clientele.
• Supports the client experience and studio operations during each shift.
• Quickly and efficiently resolves client issues in the moment or with timely follow up.
• Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs.

Team Culture & Support

• Accountable to driving studio daily/weekly/monthly revenue goals through retail knowledge, premium service selling/upgrading and schedule optimization.
• Process transaction/take payment for all retail/services rendered.

Studio Standards

• Uphold the highest standards of cleanliness consistently throughout the day both on the studio floor and in the clean lab.
• Ensures inventory is regularly and accurately received and accounted for.
• Supports weekly/monthly inventory counts in studio.

Who You Are

• Outgoing, friendly, positive, and love to connect with people.
• Excellent communication, verbal, and written skills.
• Reliable and punctual
• Exceptional interpersonal, planning, and organizational skills
• Highly motivated, results-oriented, and a self-starter
• Ability to influence, motivate, and communicate cross functionally
• Problem solver, able to navigate operational issues with resilience
• Ability and willingness to travel to studios within the market

Benefits

MiniLuxe is always leveling up our benefits package to provide what our team wants. This includes:

• Competitive compensation package
• Retail Commission
• Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
• Paid Time Off
• Retirement savings account aka 401k
• Free Services & Retail Discounts across our awesome non-toxic products
• Flexible Schedules
• Continued growth, development, and learning opportunities.