Customer Service Representative, El Paso (10/5 Start)

Customer Service Representative

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we've grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved!

This role is a work-from-home position and you must reside within a 60-mile radius of El Paso, Texas.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

We are: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.

You are: A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer's needs are met. While every call varies the goal of providing a world-class experience is the same.

Our day-to-day:

• Responsible for in-bound and out-bound calls
• Provide top tier support and service to our customers

The details:

• Start Date: Monday, October 5, 2026
• Virtual Training: 4 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required
• Full Time Shifts Available: Weekdays, 8:30AM-5:00PM
• Saturdays OR Sundays required, between 8:00AM-4:30PM
• Compensation: $14.25/HR

You'll bring:

• Customer service and prior collections experience with impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
• Phone experience in a customer service/call center environment
• High school diploma or GED equivalent, must also be 18 years or older
• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

Requirements for work from home:

• You must be located within a 60-mile radius of El Paso, TX
• You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
• You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)

We offer:

• Competitive compensation
• Full health benefits; medical/dental/vision/life insurance + paid parental leave
• Company matched 401k
• Paid time off + paid holidays + paid volunteer time
• Diversity alliance resource groups
• Employee stock purchase program
• Tuition reimbursement
• Charitable gift matching
• Job required equipment & services will be provided

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.