Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Advisor

CarMax

6038 - El Paso - 1300 Pendale Road, El Paso, Texas, 79936

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

♦ Assist Service/Customer Operators with incoming service calls when needed.

♦ Accurately interview and document customer concerns.

♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

♦ Create repair orders, and route work to technicians or mechanical associates.

♦ Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

♦ Consult with customers regarding needed repairs.

♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

♦ Close and invoice repair orders.

♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

♦ Collects service payments and manages cash including receiving and counting money.

♦ Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ♦ Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

♦ Demonstrate exceptional interpersonal, communication, and customer service skills.

♦ Demonstrate exceptional telephone etiquette and active listening skills.

♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

♦ Meet or exceed CarMax guidelines for customer satisfaction.

♦ Read, interpret and transcribe data in order to maintain accurate records.

♦ Intermediate computer skills, including spreadsheet knowledge.

♦ Successfully work with associates in other departments within the store.

♦ Perform multiple duties in a high-energy, fast-paced working environment.

♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

♦ Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

♦ Requires walking or standing for extended periods of time.

♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

♦ Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Advisor in El Paso, TX vacancy
  •  ...development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: Work with an amazing team in a fun environment. Build trusting relationships with customers... 
    Suggested
    Hourly pay
    Daily paid
    Flexible hours

    Mister Car Wash

    El Paso, TX
    21 hours ago
  •  ...outgoing and motivated? Do You smile all the time? Do you possess a customer-first ethic and attitude? Do you enjoy working in a fun and...  ...customer-oriented Customer Service Representative Celebration Advisor to join our team! Who are we? WB Liquors is a Texas... 
    Suggested
    Immediate start
    Flexible hours
    Shift work
    Night shift
    Day shift
    Afternoon shift

    WB Liquors and Wine

    El Paso, TX
    3 days ago
  • $17.5 - $18.5 per hour

     ...Customer Care Advisor Life is too short to work with jerks. Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment... 
    Suggested
    Hourly pay
    Remote work
    Work from home

    NCD

    El Paso, TX
    2 days ago
  • $12.25 - $13 per hour

     ...Customer Accounts Advisor We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high... 
    Suggested
    Full time
    Part time
    Shift work

    Aarons

    El Paso, TX
    2 days ago
  •  ...peak seasons, like at the close of the year.TO SUCCEED IN THIS ROLE:Required Qualifications  At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.You can work overtime hours during peak seasons.A college... 
    Suggested
    Hourly pay
    Work at office

    ADP - Automatic Data Processing

    El Paso, TX
    21 hours ago
  • $12 - $18 per hour

     ...Job Title Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities... 
    Hourly pay
    Price work
    Temporary work
    Part time
    Local area
    Night shift
    Weekend work

    Pep Boys

    El Paso, TX
    4 days ago
  •  ...About the job Customer Representative About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home... 
    Immediate start
    Remote work
    Flexible hours

    Archer Travel Service, Inc

    El Paso, TX
    3 days ago
  •  ...Representative at Spectrum. In this individual contributor role, you will play a key part in connecting millions of prospective and current customers to the products and services that power their digital lives. As an Inbound Sales Representative, you will work in one of our... 
    Full time

    Spectrum

    El Paso, TX
    1 day ago
  • $20 per hour

     ...As a Call Center Sales Representative, you’ll play a key role in driving revenue by connecting customers with products and services that meet their needs. Your main responsibilities will include: Making outbound and/or handling inbound sales calls with potential and existing... 
    Hourly pay
    Full time
    Part time
    Remote work
    Home office

    GrabJobs

    El Paso, TX
    1 day ago
  • $22 per hour

     ...with experience in a call center setting, specifically within the health insurance or medical billing industry? We are looking for a Customer Support Specialist to join our team, focusing on outbound calls to help clients navigate medical claims and billing. This role... 
    Hourly pay
    Work at office
    Remote work

    GrabJobs

    El Paso, TX
    2 days ago
  • $48k - $50k

     ...questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day. Who we are Kin makes life simpler, more affordable, and better for homeowners — especially in the places... 
    Full time
    Temporary work
    Currently hiring
    Remote work
    Monday to Friday
    Shift work
    Rotating shift

    GrabJobs

    El Paso, TX
    21 hours ago
  •  ...Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions... 
    Contract work
    For contractors
    Work experience placement
    Local area
    Afternoon shift

    Sherwin-Williams

    El Paso, TX
    2 days ago
  •  ...This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer... 
    For contractors
    Work experience placement
    Afternoon shift

    The Sherwin-Williams Company

    El Paso, TX
    2 days ago
  • $750 per week

     ...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative... 
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    Socorro, TX
    1 day ago
  •  ...Government's computerized database. Fluent in both English and Spanish Complete SOSi provided Day Zero Training Complete Customer Registration Intake Training (two consecutive 8-hour sessions) When Scheduled complete Customer Helpline Training (four consecutive... 
    Permanent employment
    Contract work
    For contractors
    Second job
    Remote work
    Work from home
    Worldwide
    Shift work
    Night shift
    Day shift

    SOS International LLC

    El Paso, TX
    4 days ago
  •  ...Call Center Representative We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and... 

    Professional Moving & Storage INC

    El Paso, TX
    1 day ago
  •  ...Call Center Representative for remote, work-at-home support in the United States. You will handle inbound/outbound calls, resolve customer concerns, document interactions, and maintain high service standards. Ideal candidates are 18+, with a high school diploma or GED,... 
    Full time
    Remote work

    MCI

    El Paso, TX
    3 days ago
  • $17 per hour

     ...Onsite Customer Service Representative - Interview Today! Start In August! Location: 1440 Goodyear Dr El Paso TX 79936 Employment Type: Full-time, $17/hr Supporting: Financial Services About Us We're the largest minority‑owned CX provider, delivering digital‑first, people... 
    Weekly pay
    Daily paid
    Full time
    Currently hiring
    Local area
    Immediate start
    Flexible hours

    Alorica

    El Paso, TX
    4 days ago
  •  ...Stampede Culinary Partners is looking for a customer-focused Customer Service Representative to join our team in Sunland Park, NM! If you thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering exceptional service, we'd love to... 
    Full time
    Temporary work
    Work at office

    Stampede Culinary Partners

    Sunland Park, NM
    7 hours ago
  •  ...In this role, the Airport Customer Service Rep, where you will coordinate with other departments when needed, assist with packaging, labeling, and preparing items for delivery, and respond to questions by phone, email, or in-person. Additional duties include provide friendly... 
    Weekly pay
    Flexible hours

    TradeJobsWorkForce

    Fort Bliss, TX
    4 days ago
  • $20 per hour

     ...Date : August 2026 Shift: Mid-Shift Pay: $20/hr   Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional... 
    Local area
    Visa sponsorship
    Shift work
    Night shift

    Spectrum Financial Services

    El Paso, TX
    4 days ago
  •  ...About the job Customer Service Representative - Remote The ideal candidate loves talking to people and proactively solving problems. You will be responsible for turning customers into passionate evangelists. Responsibilities Communicate with customers... 
    Work experience placement
    Remote work

    Jobsultant Solutions

    El Paso, TX
    4 days ago
  •  ...commissioning, scheduled and emergency service on Liebert Air products. They must establish, promote and maintain excellent rapport with all customers, co‑workers, sales representatives, and others as appropriate. Must maintain continuous communication with Area/District Offices... 
    Work at office
    Local area
    Flexible hours
    Weekend work
    Afternoon shift

    Vertiv

    El Paso, TX
    4 days ago
  • $19 - $22 per hour

     ...Salary DOE: $19.00 22.00 per hour Required Skill: Must have 3+ years Customer Service experience, preferably within a food manufacturing environment. Fast paced hospitality and / or Retail experience may be considered. Must posses excellent skills in communication... 
    Hourly pay
    Full time
    Work at office

    TradeJobsWorkForce

    Fort Bliss, TX
    2 days ago
  •  ...hour | Full Time Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling... 
    Hourly pay
    Full time
    Work at office
    Shift work
    Weekend work
    Afternoon shift

    Million Air

    El Paso, TX
    1 day ago
  •  ...the calls you take, these types of calls should be easy for you! Job Description ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue... 
    For contractors
    Work from home

    ACD Direct

    Fort Bliss, TX
    4 days ago
  • $17 - $22 per hour

     ...Overview Insight Global is seeking customer service representatives for our client in El Paso for their Retirement Services Operational Support Team. In this role you will help clients with their retirement accounts and provide expert guidance on IRAs (Traditional, Roth... 
    Hourly pay
    Contract work
    Flexible hours
    Shift work

    Insight Global

    El Paso, TX
    1 day ago
  •  ...CUSTOMER SERVICE REPRESENTATIVE The Brain Department Coordinator (CSR) serves as the first point of contact for customers and plays...  ...Car Wash & Vehicle Readiness Follow up with service advisors and monitor the car wash times and communicate estimated completion... 
    Hourly pay
    Immediate start

    Charlie Clark Auto Group

    El Paso, TX
    1 day ago
  •  ...Help us succeed as our next Kelly Services Customer Service Rep to perform daily responsibilities with dedication. Work with your team to maintain efficiency and service quality. Provide excellent interactions with customers and colleagues. Perks include competitive pay... 
    Flexible hours

    TradeJobsWorkforce

    Fort Bliss, TX
    21 hours ago
  • $19 per hour

     ...Remote Customer Service Agent – $19/hr Start, No Degree Required Do you have a knack for resolving issues and a passion for providing top-notch customer support? We're looking for enthusiastic individuals to join our team as Remote Customer Service Agents. This role... 
    Hourly pay
    Remote work

    NoGigiddy

    El Paso, TX
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Advisor. Be the first to apply!