Assistant Front Office Manager - The Sebastian Vail

Job Description

Job Description

Join a vibrant hospitality team committed to delivering exceptional guest experiences in a beautiful mountain resort setting. This role offers the opportunity to support daily front office operations, lead by example, and help create a warm, seamless, and memorable stay for every guest.

About the Role

The Assistant Front Office Manager supports the Front Office leadership team in overseeing guest services, front desk operations, and team performance. This position plays an important part in ensuring smooth daily operations, maintaining service standards, and fostering a positive and professional environment for both guests and team members.

Responsibilities

• Support the Front Office Manager in overseeing daily front desk and guest services operations.
• Assist with scheduling, training, coaching, and mentoring front office team members.
• Ensure consistent delivery of exceptional guest service and resolve guest concerns with professionalism and care.
• Monitor check-in, check-out, room assignments, and other front desk processes to support operational efficiency.
• Help maintain accurate records, reports, and communication related to front office activities.
• Coordinate with housekeeping, reservations, and other departments to support seamless guest experiences.
• Promote adherence to property standards, service expectations, and operational procedures.
• Assist with handling guest feedback, service recovery, and special requests in a timely manner.
• Support team morale by modeling strong leadership, clear communication, and a guest-first mindset.
• Participate in daily briefings, staff meetings, and ongoing operational improvement efforts.

Qualifications

• Previous experience in front office, guest services, or hotel operations required.
• Prior leadership or supervisory experience in hospitality preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to remain calm and professional in a fast-paced, guest-focused environment.
• Proficiency with hotel property management systems and standard office software preferred.
• Excellent organizational skills and attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Commitment to providing a welcoming and inclusive experience for all guests and team members.

Benefits:

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO
• Wellness Bonus
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Merchant Ski Pass Program
• Free onsite Chef prepared employee dining room with hot meals and salad bar

This job description is not all inclusive. The Sebastian Vail reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.