Seasonal Customer Service Representative (HelpLine) - Remote

Job Description

Job Description

In addition to the $17.75 hourly wage, candidate receives health and welfare (either health insurance or payment of $5.09/hour in lieu of insurance).

Experience/Qualifications:

• Minimum of one year of incoming call center experience is required.
• Telework experience preferred.
• Must possess valid REAL ID.
• Must live in Cleveland/Euclid, Ohio area.
• Authorized to work in the U.S.
• Public Trust clearance required to successfully obtain the position (the process will be completed with Oxford Government Consulting prior to hire).
• High school diploma or equivalent.
• Demonstrated verbal and written proficiency in the English language.
• Experience working in an office setting answering telephones, including demonstrated keyboard skills.
• Ability to facilitate clear and accurate exchange of information with callers.
• Outstanding customer service skills.
• High keystrokes per hour.
• Strong computer skills.
• Possesses an understanding of general aspects of the job.
• Excellent judgment and use of discretion; trustworthiness with sensitive information is paramount.
• Must be able to work all shift schedules.
• Working overtime and on weekends may be required.
• Repetitive motion may be required.
• Must work well with coworkers and managers.
• Must be able to monitor email account daily.
• Must be able to work at computers for long periods of time.
• Ability to adapt to change and varying work priorities upon short notice.

Job Description:

• Seasonal staff September 2026 thru April 2027
• Full time: Monday through Friday
• Non-exempt
• Receives inbound participant phone calls and provides appropriate customer service support in accordance with program guidelines.
• Utilizes authorized computer systems to gather and confirm information prompted by incoming calls.
• Provides rapid, efficient, and accurate customer service in a professional manner for extended periods of time.
• Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.
• Provides both inbound and outbound call center support for customer inquiries.
• Researches and resolves complaints to ensure customer retention and satisfaction.
• Tracks the questions and answers in the call center system.
• Updates or checks customer benefits statuses.
• Answers benefits questions.
• Provides information and solutions in response to inquiries pertaining to products, services, and customer complaints.
• Accesses databases to retrieve and record information into the call center system.
• Reports to a supervisor.

Benefits:
Oxford provides a robust benefits package.

• Employer pays majority of employee medical insurance premiums OR payment of $5.09/hour in lieu of medical insurance benefits
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Accident insurance
• Universal life insurance with long-term care
• Paid time off
• Paid sick leave
• 11 paid government holidays per year
• Matching 401(k) savings

Oxford is an equal opportunity/affirmative action employer and honors its diverse team. Oxford does not discriminate against or harass applicants, employees, or former employees because of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability or genetic information.