Customer Service Representative - Print Industry

Job Description

Job Description

Thomas Printworks is seeking a motivated, customer-focused individual to join our Customer Service team in Phoenix, AZ! This is an exciting opportunity to grow your career with a well-established company that values teamwork, adaptability, and a commitment to exceptional service.

We’re looking for someone with a positive, can-do attitude who learns quickly, thrives in a fast-paced environment, and takes pride in delivering an outstanding customer experience. The ideal candidate is organized, efficient, and comfortable managing multiple priorities while adapting to new challenges and applying their knowledge to changing situations.

The successful candidate will bring strong communication skills, a professional demeanor, and a customer-first mindset to every interaction.

Please note: This is a full-time, in-person position based at our Phoenix, AZ location.

About Our Company

Thomas Printworks is a privately held, diversified printing services company with annual revenues of nearly $65 million. We have been in business for 70 years and operate more than 20 locations throughout Texas, Arizona, Florida, and Minnesota.

Responsibilities

• Serve as the primary point of contact for customers and sales throughout the print production process.
• Review incoming job specifications and determine the most efficient and cost-effective production approach.
• Create detailed job tickets outlining materials, production plans, timelines, and pricing.
• Coordinate with production, prepress, mailing, and shipping teams to ensure customer deadlines are met.
• Monitor projects throughout each stage of production to ensure accuracy, quality, and on-time delivery.
• Communicate job status updates, including proofs, approvals, revisions, due dates, and delivery details.
• Work with customers and internal teams to adjust timelines when necessary based on production capacity and customer requirements.
• Prepare final billing documentation and ensure all charges are accurately recorded.
• Make timely, informed decisions to keep projects moving efficiently and resolve issues as they arise.

Qualifications

• High School Diploma or GED required.
• Previous print industry experience preferred.
• Experience in print coordination, production planning, or project management.
• Working knowledge of print production processes, materials, and estimating.
• Proficiency with Adobe Creative Suite, including InDesign, Illustrator, and Photoshop.
• Strong Microsoft Office skills.
• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple projects simultaneously in a deadline-driven environment.
• Strong problem-solving skills and sound judgment.

Compensation & Benefits

Thomas Printworks offers a competitive compensation package based on education and experience, along with an excellent benefits package that includes:

• Comprehensive health benefits
• Work/life balance and wellness initiatives.
• Employee Assistance Program.
• Paid Time Off.
• Employee discounts.
• 401(k)
• Training and professional development opportunities.

Our Values

We strive to be an organization committed to continuous growth, profitability, and strong values—where our customers recommend us, our employees treasure us, and our peers admire us.

Thomas Printworks is an Equal Opportunity Employer. Employee applicant background checks and drug screening are required.

Visit to learn more about our company.