Windows Migration/Desktop Support Engineer

Job Description

Job Description

Key contributor to a company-wide initiative to migrate all endpoints to Windows 11 while bringing untracked assets under IT Asset Management control. Responsible for identifying, onboarding, and standardizing endpoints, upgrading devices from Windows 10 to Windows 11, and performing necessary hardware upgrades to meet compatibility and performance standards. Troubleshoots and resolves technical issues throughout the migration process to ensure smooth, reliable upgrades.

Windows 11 Upgrade & Standardization

• Evaluate endpoints for Windows 11 readiness, ensuring compliance with hardware and company configuration standards.
• Perform Windows 10 to Windows 11 upgrades, managing backups, data migration, and minimizing user disruption.
• Configure devices to company standards, applying security baselines and enrolling in management tools (e.g., Intune, SCCM).
• Diagnose and resolve upgrade-related issues, including hardware incompatibilities, application conflicts, driver errors, and performance concerns.
• Conduct quality checks to verify successful upgrades and adherence to endpoint standards.
• Collaborate with end-users to ensure a smooth and positive upgrade experience.

Endpoint Onboarding & Inventory Management

• Discover and register previously untracked company devices into the IT Asset Management (ITAM) system.
• Verify and document device details, including serial numbers, specifications, assigned users, and locations, ensuring accurate records.
• Implement company tagging and labeling procedures and update ServiceNow in line with asset tracking protocols.

Hardware Assessment & Upgrades

• Assess devices for Windows 11 readiness, checking CPU, TPM, RAM, and storage requirements.
• Perform or coordinate hardware enhancements, such as RAM, storage, or TPM enablement, to meet performance and compatibility standards.
• Identify devices that fall below minimum requirements and support management in deploying replacement or upgraded hardware.

Required Qualifications

• Demonstrated experience leading Windows 10 to Windows 11 migration projects in enterprise environments.
• Strong expertise with enterprise endpoint management tools, including Intune, SCCM, and Active Directory.
• Hands-on experience with IT Asset Management processes and tools, including device discovery and inventory validation.
• Skilled in evaluating and upgrading hardware (RAM, storage, BIOS/UEFI settings, TPM) to meet system requirements.
• Proficient in troubleshooting operating system upgrades, resolving compatibility, driver, and configuration challenges.
• Knowledge of imaging, configuration baselines, and enterprise endpoint security policies.

Preferred Qualifications

• ITIL Foundation certification or hands-on experience in ITIL-aligned environments.
• Experience with scripting and automation, such as PowerShell, to streamline endpoint upgrades and inventory processes.
• A+ certification or equivalent expertise in hardware support.
• Previous involvement in migration projects for mid-sized to large enterprise environments.

Among companies and professionals, we have earned a reputation for straight-forward business and commitment to customer service. We strive for mutually beneficial working relationships with our clients and candidates.
As your trusted recruiting partner, Transcendent Talent delivers a variety of staffing solutions including permanent, contract and contract to hire professionals.

Company Description

Among companies and professionals, we have earned a reputation for straight-forward business and commitment to customer service. We strive for mutually beneficial working relationships with our clients and candidates.\rAs your trusted recruiting partner, Transcendent Talent delivers a variety of staffing solutions including permanent, contract and contract to hire professionals.