Pharmacy Technician II - Patient Access Center, Retzky College of Pharmacy

Pharmacy Technician II - Patient Access Center, Retzky College of Pharmacy

Pharmacy Technician II - Patient Access Center, Retzky College of Pharmacy

Hiring Department : Pharmacy Practice

Location : Chicago, IL USA

Requisition ID : 1041036

FTE: 1

Work Schedule: Monday - Friday, hours range between 7:00AM - 5:00PM

Shift: Days

# of Positions: 3

Workplace Type: Hybrid

Posting Close Date: May 22, 2026

Salary: $27.54 - 29.80 / Hourly Rate

About the University of Illinois Chicago

UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois Chicago, Ambulatory Pharmacy Services is seeking a full time, motivated Pharmacy Technician II. This position is for the Patient Access Center (PAC) of Specialty Pharmacy Services. This position requires a reliable team player who excels in providing great customer care to a culturally diverse patient population. Ideal candidates are those that can quickly adapt to change, solve complex pharmacy problems, be proactive, have experience with navigating through pharmacy insurance, ability to navigate the electronic medical record (EMR), and maintain an efficient workflow. The hours are Monday through Friday with the range of work hours being (7:00am - 5:00pm) based upon operational need. This is a hybrid onsite/remote position.

Duties & Responsibilities:

• Manage and prioritize requests for benefits investigations, prior authorizations, and appeals
• Ensure accuracy of filling out and completing prior authorization information
• Submit and follow up on prior authorization requests in a timely manner
• Maintain detailed documentation within the electronic medical record
• Manage, prioritize, and respond to faxes and messages from insurance companies, clinic staff, and pharmacy staff
• Communicate effectively with patients about prior authorization process or obtaining updated pharmacy benefit insurance information
• Communicate prior authorization outcome to providers, clinic staff, internal UI Health pharmacies, and patients
• Promote high-quality patient care and customer service
• Assist with training new staff, students, and externs as well as provide feedback for performance evaluations of technicians, students, and externs as directed
• Perform other related duties and participate in special projects as assigned

Minimum Qualifications Required:

1. Current registration as a Pharmacy Technician with the State of Illinois.
2. Any one of the following that equals six (6)months:
   1. Successful completion of a formal training program in technical, non-professional pharmaceutical procedures and practices.
   OR
   2. Work experience in technical, non-professional pharmaceutical procedures and practices.
3. One (1) year (12 months) of work experience as a pharmacy technician.

Preferred Qualifications:

• Certified Pharmacy Technician
• Experience with third party resolution (TPR) with pharmacy insurance
• Prior experience completing prior authorizations
• Bilingual English/Spanish

Knowledge/Skills/Abilities:

• Excellent written and telephone skills and ability to interact professionally with providers in the health system
• Ability to solve complex problems
• Customer service focused
• Excellent work ethic
• Detail oriented
• Good time management skills
• Able to multitask
• Adaptable and flexible
• Possesses good conflict management and communication skills
• Cooperative and enjoy working as part of a team
• Ability to appreciate the diversity of patients and staff

To Apply: For fullest consideration click on the Apply Now button , please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

To apply, visit

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