Project Assistant Arlington, VA

XLA is looking for a Project Assistant I to support a federal agency in Arlington, VA. This is an onsite position Monday‑Friday . Duties The contractor shall provide support as a point of contact for the Passport & Visa Program. Answers and interview incoming callers to determine the appropriate action to be taken. Independently completes special research requests, exchanges and develops information. Resolves discrepancies and makes recommendations about conflicting program‑related materials. Collects program information from technical specialists, enters it into a variety of electronic information systems, searches for related information, and retrieves all relevant data. Consolidates the information into presentation format; sorts incoming mail and forwards to the appropriate specialist. Meets with the daily courier to sign and pick up passports delivered to the DEA HQS facility. Conducts regular interactions with colleagues to complete work assignments. Assignments are varied in nature yet limited in complexity; performs other clerical and program support duties as assigned. General Experience High school diploma. Practical knowledge of standard procedures in an administrative or technical field. Diplomacy and skills in dealing with a wide range of callers. Skilled at listening and effectively articulating detailed information to the appropriate specialists in a logical and clear manner. Ability to organize material into a written format for effective presentation. Knowledge of database applications and the ability to easily learn new databases for data entry and retrieval. EEO Statement XLA is committed to the full inclusion of all qualified individuals and is an equal‑opportunity employer committed to supporting equality and integrity in the workplace, professional development and education, and an entrepreneurial atmosphere. We encourage qualified individuals with disabilities to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at View phone number on click.appcast.io or via email View email address on click.appcast.io. For persons who are deaf, hard of hearing, deafblind, or deaf‑disabled, XLA will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. We are proud to be an EEO/VETERAN EMPLOYER. All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against for self‑identifying with either category. #J-18808-Ljbffr XLA