Performance Operations Manager

This position will manage the performance of Centralized Servicing and Collections Teams, including personal loan originations, servicing and collections activities and recoveries for Centralized Collections. The Operations Manager will be responsible for managing performance of assigned teams in partnership with Centralized Operations. The Operations Manager will examine workload volumes, prioritize and dictate work efforts, and perform daily analysis for assignments. The main goal is to lead, develop, and maintain a highly effective team that produces exceptional service and collection results for OneMain and its customers.

In the Role

• Lead and drive financial performance across multiple sites and processes, ensuring sustainable delinquency results
• Establish strong partnerships with Centralized Leadership to influence strategy, execution, and performance results
• Execute strategies in alignment with company objectives while ensuring full compliance with corporate policies and regulatory requirements
• Collaborate with cross‑functional teams and senior leaders to share insights, identify opportunities, and drive continuous improvement
• Champion coaching and development efforts to strengthen team capabilities, engagement, and succession readiness
• Serve as the primary liaison for Central Business leaders fostering alignment, accountability, and operational excellence

Requirements

• High School Diploma or GED
• Two (2) or more years of servicing/collection/call center experience
• Ability to travel domestic
• Excellent communication and able to present to medium/large group
• Project management experience/skills

Preferred

• Bachelor's degree or some post-secondary education
• Bi-Lingual (Spanish / English) fluency preferred but not required
• Experience in the financial services industry
• Five (5) years’ experience in supervisory role

Location: Fort Mill, SC; Wilmington, Delaware; London, KY

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Key Word Tags

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