Product Support Specialist

Product Support Specialist

We are excited to bring on a Product Support Specialist to our RPS Product Team. In this role, you will support advisory and asset allocation programs by collaborating with assigned business teams and internal and external partners to manage and enhance existing offerings. This role is responsible for helping ensure the effective execution of current programs while contributing to strategic projects focused on improving products, processes, and client outcomes. Strong relationship-building, project management, and collaboration skills are essential to successfully drive initiatives and deliver value to stakeholders.

What you'll be doing:

• Collaborate cross-functionally with Operations, Product, and external partners to provide comprehensive support and ensure the integrity of Lincoln's advisory and asset allocation product offerings
• Deliver timely and accurate recurring reports to internal and external stakeholders
• Monitor the book of business to identify trends, investigate anomalies, and escalate issues as appropriate
• Determine, or seek guidance to determine, the most appropriate response to identified problems, issues, or defects by assessing impact, risk, and prioritization
• Analyze operational and business challenges and support the development and implementation of effective solutions
• Identify opportunities for process improvements and communicate recommendations to management that enhance quality, increase efficiency, and reduce workloads within assigned areas of responsibility

What we're looking for:

Must-Haves:

• 1 - 3+ Years experience with retirement products and/or services that align with the responsibilities of this position
• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelors)
• Confident, comfortable communicator with strong written and verbal communication skills

Nice-to-haves:

• Prior experience with Lincoln Director and Alliance product offerings
• Working knowledge of Morningstar services including Managed Accounts, fiduciary services and custom models
• Experienced with Excel pivot tables and macros

Application Deadline: Applications for this position will be accepted through August 28th, 2026, subject to earlier closure due to applicant volume.

What's it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $55,700 - $100,200 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.

About The Company: Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.