Physical Therapy Aide

Position Summary Our Therapy Aides are valued members of our clinic team. They ensure the equipment and clinic remain safe and clean for our patients, provide support to our front office team such as answering phones, collecting copays, checking in patients, and communicating with the patients and their family members. This is a great opportunity for students who are pursuing exercise science, physical therapy, occupational therapy, speech therapy or anyone who loves being in healthcare and helping others. State of Location: North Carolina Job Description Physical Therapy Aide – Belmont, NC Daily Tasks and General Guidelines The patient is always a priority for cleaning or anything else. Engage with patients, it’s important to work on making them feel comfortable, cared about, keeping them on task and moving from one activity to the next. Read the room and situation, try to anticipate the needs of the patients and PTs. Example: needing a towel, needling cart, water, a longer break, etc. Be proactive, ask questions. Move around the clinic space; scanning opportunities to be helpful, ensuring client safety and comfort. Be willing and ready to help patients as needed, including actively helping them through exercises and moving them from one activity to the next. This may mean physically assisting the patient through the exercise or physically correcting them. Ask PT if you are unsure of the correct method or form. Depending on the patient or situation, you may need to ask the patient if it is ok if you touch them. Get to know the patients (most come 2-3 x/wk). You should know their names, faces, and even what they are being seen for. Talk to them and retain information for future conversations. Example, if they say they are going on a trip, next time you can ask them about their trip. This helps build rapport and make the patient feel like you care, and they are important. Pay attention to how the sessions go so feedback or suggestions can be made for scheduling or anything else. Example, Client A and Client B are very similar and can easily be in the same hour block. Knowing that some patients are always late or run over an hour - so understanding how this affects the schedule and workload is important. Stay out from behind the computer as much as possible. Be comfortable with physical touch and being in close proximity to the patients, not only working with them but also for learning. Learning requires being up close and personal, active listening, and asking questions of both the PTs and patients for better understanding and clarification. Ask relevant questions to the patient at warm up and throughout the session to gauge pain, how they are feeling or how they are doing. Watch body and facial expressions, ask if they are ok. Remind them to breathe. Ask specific probing questions. Like where is the pain exactly? Is it sharp, stabbing, achy, or dull? Is it better or worse in movement or moment? Better or worse than last session. Relay any relevant information to the PT for notes and/or further questions/action. Be able to read and understand Raintree activities, check for future appointments, schedule out as needed, understand authorizations and visit count maximums, and cancel, reschedule, and document patient communication. Practice good customer service skills when answering the phone, knowing when and how to push a reschedule, and when a cancellation fee applies. Morning – Clinic Opening Put down stools from the tables. Ensure patient tables are clean and ready for the first patients. Adjust the blinds – bring them down to help with morning sun. Ensure slant boards are positioned properly and everything else is put up/away properly. Make sure TVs are playing. Pull up day’s patient schedule and review patients and know what to get the first patients started on when they arrive. Clean the bathroom – wipe down sink, mirror, bars, toilet; ensure there are paper towels, toilet paper, and soap and fill as needed. Mop bathroom and front reception area with Swiffer (ensuring time to dry before/in between patients for safety). Check mirror by slant bars for fingerprints and clean as needed. Check and start laundry if needed. Throughout the day as needed Greet patients as they arrive (especially when the PT is not there), ensure they get checked in properly, and get them started on warm up routine based on their reason for being seen. Clean tables and other equipment – anything that touches patient (cardio equipment, stability bars, curl/ext machine, foam rolls, support equipment, etc.). Fold laundry and put away as needed – check OT cabinet to make sure it’s stocked also. Work with patients as needed or instructed. Patients come first, before cleaning. Evening – Clinic Closing Ensure all tables and equipment are cleaned and in the correct position. Put up the stools onto the tables. Ensure slant boards are positioned properly and everything else is put up/away properly. Vacuum and/or wipe down dust as needed in clinic and front reception area. Ensure supply room and bathroom lights are off. Take a look around and just make sure everything is in place and ready for the next day. Plug in laptop to ensure it is charged for the next day. Check with PT on anything else that is needed or feedback from the day before leaving. Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best‑in‑class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications Ability to work in a fast‑paced environment while maintaining a positive attitude. Exceptional written and verbal communication skills and bedside manner. Outstanding time management and ability to multi‑task. Proven exceptional customer service and patient care experience. Self‑motivated with the drive to exceed patient expectations. Flexibility to work varied shifts and possible weekends. We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. #J-18808-Ljbffr