Director, Program Management

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY

The Director, Program Management is a senior leader responsible for shaping strategic initiatives, optimizing project execution, and leading a team of IT program/project management professionals and agile coaches. As a critical member of the senior leadership team, this role influences business strategy, fosters collaboration, and drives delivery excellence across the organization. The Director thrives in dynamic environments, navigating ambiguity, anticipating challenges, and ensuring impactful results. This role requires a gifted communicator and adaptable leader who can inspire cross-functional collaboration, elevate team performance, and implement practices that support organizational success. By fostering accountability, enabling strategic execution, and championing continuous improvement, the Director of Enablement plays a pivotal role in scaling operational effectiveness and business impact.

RESPONSIBILITIES

Lead and empower a team of IT project managers, program managers, and agile coaches to deliver results aligned with strategic priorities Collaborate with the Chief Administrative Officer (CAO) and Global Technology Organization (GTO) senior leadership team to inform strategic planning, address complex challenges, and make data-driven decisions Foster accountability within GTO senior leadership by facilitating critical conversations and aligning teams to achieve objectives Oversee the execution of the GTO project portfolio by partnering with business owners, defining expectations, and ensuring accountability for outcomes Drive success through implementation of OKRs, enabling teams to set ambitious goals, leverage resources, and deliver measurable results Champion a culture of collaboration, innovation, and continuous improvement through structured feedback loops and professional development opportunities Serve as a thought leader and trusted advisor to senior leaders, providing insights, recommendations, and leadership support across initiatives

EXPERIENCE AND KNOWLEDGE

Typically requires a Bachelor’s degree in Business Administration, Information Systems, or a related field and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent relevant work experience Typically requires 5–7 years managing and developing employees 10+ years of experience in a similar role within a complex, fast-paced environment preferred Proven fluency in agile methodologies; PMP certification strongly preferred Track record of leading multiple teams and personally managing IT projects and programs; confident engaging in technical discussions with diverse stakeholders Experience directly advising and partnering with executive leadership teams, with proven ability to manage confidential information discreetly Exceptional communication skills, with the ability to articulate complex concepts clearly and persuasively across all levels of the organization Strong analytical and problem-solving skills; able to translate data into actionable insights and decisions Demonstrated ability to thrive in high-growth and rapidly changing environments, balancing competing priorities effectively Inspirational leadership style, fostering urgency, ownership, and high performance among teams High emotional intelligence, with the ability to maintain diplomacy, collaboration, and composure under pressure Flexibility to be available during business hours and occasionally after hours for critical collaboration needs This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Welfare Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer. Our Culture & Commitment We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements #J-18808-Ljbffr Q2