IT Support Consultant

IT Support Consultant

Empowering Businesses with Innovative IT Solutions

Position: IT Support Engineer – Client-Dedicated

Department: IT Infrastructure & Managed Services

Location: New York, NY (Onsite – Financial District)

Type: Contract, Full-Time (40+ hours/week)

Reports To: IT Support Manager (FuntoNetwork) / Client IT Director (dotted line)

Tech Stack: Windows Server, Active Directory, Nutanix AHV, PowerShell, Networking (DHCP/DNS/Firewall), Prowatch/Genetec (nice to have)

This role is part of FuntoNetworks strategic expansion of dedicated onsite engineering teams supporting our premier enterprise clients. We are placing a seasoned IT Support Engineer directly at a leading financial services institution in Lower Manhattan. The New York Metro area represents the densest concentration of financial markets, regulatory infrastructure, and global headquarters in the Eastern USA. By embedding our talent onsite, we deliver white-glove infrastructure support, rapid incident response, and proactive system optimisation that aligns perfectly with our clients mission-critical operations.

Location Requirement:

• Primary: Must reside within a reasonable commute to Lower Manhattan (NYC boroughs, Hudson County NJ, Western Long Island).
• Secondary: Northern NJ, Westchester, CT – candidates willing to travel to NYC daily.
• Avoid: Remote-only candidates; West Coast, Mountain, or Central time zones cannot be accommodated due to onsite mandate.

Why New York Metro Focus:

• Immediate access to client datacenters, trading floors, and executive suites
• Alignment with clients 8 AM – 6 PM Eastern operating hours plus after-hours maintenance windows
• Deep familiarity with NYCs unique regulatory landscape (DFS Part 500, SOX, PCI DSS)
• Ability to provide hands-on hardware support, racking/stacking, and emergency dispatch

Our IT Infrastructure & Managed Services practice delivers resilient, secure, and high-performance technology environments for clients across the Eastern United States. We dont just monitor systems – we become an extension of our clients IT teams. From proactive patching and disaster recovery to VIP end-user support and infrastructure modernization, our engineers are trusted advisors who keep critical business operations running without interruption. This client-dedicated role embodies that promise: you will be the onsite face of FuntoNetwork, embedded within a prestigious financial organisation, ensuring their systems are stable, secure, and continuously optimised.

We are seeking a highly motivated, customer-centric IT Support Engineer to join our team on a long-term, client-dedicated contract. You will be placed onsite at a premier financial services client in downtown Manhattan, functioning as a key member of their infrastructure team while enjoying the backing and resources of FuntoNetwork. Your primary mission: ensure the stability, security, and performance of the clients Windows Server environment, Nutanix hypervisor infrastructure, Active Directory, and network services. You will handle everything from daily user administration and patch management to disaster recovery testing and security compliance initiatives. The ideal candidate possesses deep technical expertise across the Microsoft/Nutanix stack, a relentless customer service mindset, and the poise to interact with both executives and helpdesk staff. This is a high-visibility, high-impact role for an engineer who thrives in fast-paced, regulated environments.

Key Responsibilities

• Infrastructure Maintenance & Patching:
• Execute monthly patch cycles for Windows Server (2016/2019/2022), Nutanix AHV hosts, and firmware across physical and virtual infrastructure.
• Perform Darksite patching procedures with zero production downtime.
• Manage Nutanix cluster health, VM lifecycle, and storage optimisation.
• Active Directory & Identity Management:
• Administer user/group accounts, security groups, Group Policy, and domain trust relationships.
• Ensure regular backup and recoverability of Active Directory and domain controllers.
• Support hybrid identity integrations (Azure AD Connect) as needed.
• Server & Storage Administration:
• Maintain Windows Server file/print services, application servers, and IIS.
• Monitor RAID configurations, SAN/NAS connectivity, and storage capacity.
• Perform server hardening in line with CIS benchmarks and client security policies.
• Network Troubleshooting:
• Diagnose and resolve issues related to DHCP, DNS, TCP/IP, routing, and firewall policies.
• Collaborate with clients network team to validate ACLs, VLAN segmentation, and encryption protocols.
• Use packet capture tools for advanced troubleshooting.
• Security & Compliance Support:
• Implement and verify security baselines, BitLocker encryption, and EDR agent deployment.
• Assist with physical security systems integration (Prowatch, Genetec) – strong plus.
• Participate in internal and external security audits; remediate findings.
• Disaster Recovery & Business Continuity:
• Maintain and test disaster recovery plans for critical systems.
• Perform scheduled backup/restore operations using enterprise backup solutions (Veeam, CommVault).
• Document recovery procedures and lead annual DR drills.
• Performance Monitoring & Optimisation:
• Utilise monitoring tools (SolarWinds, PRTG, SCOM) to track system health and capacity.
• Analyse performance metrics to identify bottlenecks and recommend scaling strategies.
• Produce monthly performance reports for client leadership.
• Automation & Scripting:
• Develop PowerShell scripts to automate patch deployment, user provisioning, log collection, and reporting.
• Maintain a library of reusable automation modules.
• End-User Support & VIP Service:
• Provide +1 experience support for executives and staff – white-glove, responsive, and professional.
• Troubleshoot Windows 10/11, Office 365, printers, and mobile devices.
• Serve as the highest level of escalation for the clients helpdesk.
• Documentation & Knowledge Transfer:
• Create and maintain system diagrams, runbooks, KB articles, and network topology documentation.
• Conduct knowledge transfer sessions with clients internal team.
• On-Call & After-Hours Support:
• Participate in a rotating on-call schedule (1 week per month).
• Willing to work evenings, weekends, and overtime for scheduled maintenance windows or critical incident response.
• Travel to clients secondary NYC-metro sites as needed.
• Hardware Handling:
• Lift and transport servers, UPS units, network equipment (up to 50 lbs).
• Assist with datacenter racking/stacking, cable management, and asset inventory.

Required Qualifications & Skills

Experience: Minimum 8 years of progressive IT infrastructure and support experience, with at least 5 years dedicated to Windows Server, Active Directory, and virtualization administration in enterprise environments (1000+ users).

Technical Proficiency:

CategoryRequired Skills Windows Server Expert in Windows Server 2016/2019/2022 (user/group admin, file system, software, services, registry, performance tuning). Active Directory Deep experience with AD DS, GPO management, domain controller backup/recovery, FSMO roles, LDAP, AD sites/subnets. Virtualization Strong hands-on with Nutanix Acropolis (AHV) – including Darksite patching, Prism Central, cluster expansion, VM snapshots. VMware vSphere or Hyper-V experience is a plus. Storage RAID levels, SAN/NAS concepts, iSCSI, fibre channel. Networking Solid understanding of TCP/IP, DHCP, DNS, VLANs, routing, firewalls, ACLs. Ability to troubleshoot with command-line tools (ping, tracert, nslookup, netstat, pathping). Security Security principles: encryption (BitLocker, EFS), access control lists, antivirus/EDR (CrowdStrike, Defender for Endpoint). Familiarity with Prowatch or Genetec a significant plus. Scripting Advanced PowerShell scripting for automation (file operations, AD user management, patch reporting). Bash, ksh, or Perl are beneficial. Monitoring Experience with enterprise monitoring tools (SCOM, SolarWinds, PRTG, Nagios). Ability to create dashboards and alerts. Patch Management Proven experience planning and