Remote Medicare Call Center Leader — Compliance & Quality
Humana
New York, NY
- Remote job
Humana seeks an IFG Call Center Manager to lead the Medicare-focused contact center, driving service quality, CMS compliance, and performance excellence. You will oversee enrollment, eligibility, claims, and benefits inquiries while mentoring supervisors and agents. Responsibilities include adherence to SLAs, staffing optimization, and continuous process improvements to enhance member satisfaction and CAHPS/STAR outcomes across Medicare Advantage and Part D programs. #J-18808-Ljbffr Humana
Vacancy posted 4 days ago
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