Ecommerce Specialist

Job Description

E-Commerce Sales & Marketplace Specialist

Company: JD Watches

Location: New York, NY

Job Type: Full-Time

Salary: $100,000 Annually

JD Watches is a luxury watch retailer specializing in authentic, high-end timepieces from prestigious brands, including Rolex, Audemars Piguet, Patek Philippe, and more.

As we continue to expand our digital presence, we are seeking a highly motivated, organized, and results-driven E-Commerce Sales & Marketplace Specialist to manage our online sales channels, drive revenue growth, and maximize marketplace performance.

This is a sales-driven position. We are looking for someone who can actively generate sales, manage multiple platforms efficiently, and take full ownership of marketplace performance.

• Manage and grow JD Watches' presence across Walmart Marketplace, eBay, Chrono24, Bezel, Get Bezel, and TikTok Shop/TikTok Live.
• Take full ownership of marketplace sales performance, with a strong focus on generating revenue and meeting sales targets.
• Create, optimize, and maintain product listings, ensuring accurate pricing, descriptions, photographs, and inventory availability.
• Identify opportunities to increase sales, improve conversion rates, and expand marketplace reach.
• Monitor competitor pricing, marketplace trends, and customer demand to maintain a competitive position.
• Manage marketplace promotions, featured listings, and sales campaigns.

• Develop and execute a consistent TikTok Live selling strategy.
• Coordinate and participate in live selling sessions to showcase luxury watches and generate direct sales.
• Track live-stream performance, customer engagement, conversion rates, and revenue.
• Identify new opportunities to expand JD Watches' social commerce presence.

• Respond promptly and professionally to marketplace inquiries, offers, and customer questions.
• Actively negotiate and close sales while maintaining profitability.
• Follow up with prospective buyers to convert inquiries into completed transactions.
• Collaborate with the showroom sales team to coordinate inventory, pricing, and customer opportunities.
• Build strong customer relationships that encourage repeat purchases.

• Maintain accurate and organized marketplace listings, inventory records, pricing, and order information.
• Ensure inventory is properly synchronized across all selling platforms to prevent overselling and listing discrepancies.
• Oversee marketplace orders from purchase through fulfillment, working closely with the shipping and operations teams.
• Monitor marketplace account health, seller ratings, returns, disputes, and compliance requirements.
• Maintain detailed records of sales activity, pending transactions, customer communications, and outstanding tasks.
• Identify inefficiencies and implement processes that improve accuracy, organization, and productivity.

• Provide weekly sales reports for each marketplace, including revenue, transactions, conversion rates, and performance against targets.
• Establish and monitor key performance indicators (KPIs).
• Identify underperforming listings and develop strategies to improve results.
• Present recommendations to management for increasing revenue and improving marketplace operations.
• Take accountability for achieving measurable sales growth.

• Minimum 3–5 years of experience in e-commerce, online marketplace management, or digital sales.
• Proven track record of generating revenue and growing sales across online marketplaces.
• Hands-on experience with platforms such as eBay, Walmart Marketplace, Chrono24, TikTok Shop, or similar channels.
• Experience in luxury watches, jewelry, or other high-value merchandise strongly preferred.
• Strong sales and negotiation skills, with the ability to convert inquiries into purchases.
• Exceptional organizational skills and attention to detail.
• Experience managing product listings, inventory systems, and order fulfillment.
• Proficiency in Microsoft Excel, Shopify, and e-commerce reporting tools.
• Ability to work independently, manage multiple priorities, and consistently meet deadlines.
• Strong written and verbal communication skills.
• Comfortable working in a fast-paced, sales-focused environment.

At JD Watches, success in this position will be measured by sales results, marketplace growth, and operational organization.

The ideal candidate will:

• Consistently generate sales and achieve established revenue targets.
• Increase sales volume and visibility across all assigned marketplaces.
• Maintain accurate, up-to-date, and professionally presented listings.
• Ensure prompt customer responses and consistent follow-up on sales opportunities.
• Keep marketplace operations organized, efficient, and compliant.
• Demonstrate initiative by identifying and executing new revenue-generating opportunities.
• Provide management with clear, accurate, and timely performance reporting.

Annual Base Salary: $100,000

This position offers the opportunity to take ownership of JD Watches' growing e-commerce sales channels and play a significant role in the company's continued expansion.