IT Change Control Analyst II

OverviewJob PurposeIntercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.We are seeking a Change Governance Analyst II to support the reliable, consistent execution of ICE's enterprise change governance processes. This role focuses on ensuring changes follow established policies, standards, and procedures and will regularly require cross-team collaboration, including engagement with IT leadership and business stakeholders. As an intermediate individual contributor, you will apply a working understanding of Change Governance principles to execute change activities with accuracy, discipline, and sound judgment. The successful candidate will be able to multitask in a dynamic team-based environment, demonstrating strong problem-solving and decision-making abilities, a continuous improvement mindset, and the highest degree of professionalism.ResponsibilitiesOwn and execute daily BAU change governance operations with minimal oversight, including compliance gap identification and escalationValidate AWS, file‑level, and database‑level changes in accordance with formal governance processesBuild and maintain ServiceNow reports and dashboards; monitor KPIs and resolve anomalies proactivelyAnalyze operational data to identify trends and risks, translating insights into actionable recommendationsIdentify and drive automation opportunities using available tooling (ServiceNow, Power Automate, AI tools, etc.) with minimal reliance on external dev resourcesApply governance to the Incident Management process where relevantAssist with maintenance and improvement of governance procedure documentsProactively propose and implement workflow and process improvements using continuous improvement methodologyNavigate ambiguity through structured problem‑solving and open discussions to convert complex concepts into executable plansCollaborate cross‑functionally as a trusted, professional representative of the Change Governance team and help drive continuous improvement initiativesKnowledge and ExperienceBachelor's degree in Engineering, MIS, CIS, or a related discipline3+ years of experience in a technical role, working directly with engineering, infrastructure, or application teamsProven ability to manage operational responsibilities independently with high accuracy and follow-throughProficiency in data analytics, reporting, and dashboard developmentStrong analytical and problem-solving skills with ability to identify root causes and implement sound solutionsExcellent verbal and written communication skills across diverse audiencesHighly organized with the ability to manage multiple concurrent workstreams and reliably deliver on commitmentsProficiency in Microsoft Office suiteSelf-directed, curious learner who proactively expands skills and takes on new challengesPreferred Knowledge and ExperienceHands-on experience in Change Governance, ITSM, or IT governance functionExperience using automation tools (e.g., Power Automate, n8n) and AI‑assisted techniques to automate tasks and accelerate workflow development.Experience in SQL, Business intelligence, and ServiceNowITIL 4 Foundation or COBIT 5 certification (or active pursuit of either)Experience contributing to or leading projects with multiple dependenciesExperience contributing to or authoring Change Management policies, standards, or governance frameworksFamiliarity with AWS change environments or infrastructure-level change validation#LI-JM1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.