IT Asset Management Analyst

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX.

This position is responsible for providing governance, analysis, and oversight of IT hardware, software, and business applications that have reached or are approaching end of life (EOL). Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners closely with technology owners and cross-functional stakeholders to identify EOL risks, track remediation plans, validate extended support, and drive the timely resolution of aging assets. The role proactively reviews remediation progress, challenges barriers to execution, and escalates risks when necessary to accelerate outcomes. The analyst collaborates with ITAM partners, including Patch Management, Infrastructure & Engineering, and other technology teams to remediate EOL assets and reduce operational risk. Additionally, the Senior ITAM Analyst analyzes complex asset data, develops reporting and metrics, supports process improvements, and provides guidance on EOL governance, compliance, and remediation best practices.

• EOL Governance and Remediation Oversight: Partner with technology owners and stakeholders to review, track, and govern remediation activities for IT hardware, software, and business applications that have reached or are approaching End of Life (EOL). Drive accountability for remediation commitments.
• Remediation Plan Monitoring & Escalation: Proactively monitor progress, identify execution barriers, challenge delays, and escalate risks as necessary to accelerate remediation outcomes and reduce organizational risk.
• Extended Support Management: Review and validate extended support coverage. Identify opportunities to reduce reliance on support extensions through sustainable remediation strategies.
• Cross-Functional Collaboration: Collaborate with ITAM partners, including Patch Management, Infrastructure & Engineering, and other technology teams to align remediation efforts, prioritize risk reduction activities, and support strategic technology lifecycle initiatives.
• Data Analysis and Risk Identification: Analyze complex asset and lifecycle management data to identify EOL risks, remediation trends, compliance gaps, and opportunities for process improvement. Provide actionable insights and recommendations to technology owners and leadership.
• Reporting and Metrics: Develop, maintain, and enhance EOL reporting, dashboards, metrics, and executive-level summaries. Communicate remediation status, risk exposure, trends, and key performance indicators to stakeholders and management.
• Governance, Compliance, and Documentation: Maintain and adhere to EOL governance procedures, standards, job aids, and supporting documentation.
• Process Improvement: Identify opportunities to improve EOL processes, controls, reporting capabilities, and stakeholder engagement model. Support the development, testing, and deployment of process enhancements that improve operational efficiency and remediation outcomes.
• Leadership and Subject Matter Expertise: Serve as a subject matter expert for EOL governance and technology lifecycle management.

Bachelor's Degree and 4 years of experience in IT Asset Management or GED and 8 years of experience in IT Asset Management.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here:

Skills:

• IT Asset Management experience, including knowledge of ServiceNow Hardware Asset Management, Software Asset Management, and/or Configuration Management modules.
• Experience with Microsoft Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills. Includes ability to collaborate with cross-functional teams.
• Ability to take initiative and meet deadlines in a fast-paced environment.
• Proven organizational and time-management skills, including the prioritization of multiple tasks.
• Strong analytical skills. Includes a keen attention to detail, ability to identify and interpret data trends, and ability to identify and drive continuous improvements.
• Experience working in an agile environment. Experience with Jira is a plus.
• Familiarity of FFIEC and ITAM frameworks such as ITIL, NIST, and COBIT a plus.