Clinic Business Representative Associate

Job Summary Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative Associate, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Key Position Details 1.0 FTE (80 hours per two‑week pay period) 8‑hour day shifts from 8:30AM – 5:00PM (no weekends) Shift Length: 8 hour shift, Hours Per Week: 40, Union Contract: Non‑Union‑NCT Responsibilities Greets, welcomes, and performs the registration process with patients in person or by phone. Uses all tools, resources, and procedures to conduct patient check‑in, interview patients, collect demographic and insurance information, provide appointment specific forms, and obtain necessary documentation. Assists patients with telephone encounters and identifies key words to initiate appropriate responses and de‑escalation techniques as needed. Directs patients to appointment or procedure, collects co‑pays and/or remaining balances, and obtains patient signatures. Responds to questions regarding financial assistance programs and performs the End of Day reconciliation process. May participate in the prescription refill order process as appropriate and in scope for the position. Manages and organizes the patient care lobby (or lobbies) and provides other department support. Cleans and disinfects the lobby and check‑in areas, including wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day. Unpacks and restocks supplies, file cabinets, and other clinic resources such as brochures and business cards, and makes copies of documents as needed. May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties. Performs weekly downtime check and actively participates in staff meetings. Other duties as assigned. Required Qualifications Must be 18 years of age with the education and/or experience needed to meet required functional competencies. One year of basic computer skills. Preferred Qualifications Associate’s or Vocational degree. 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel). 0 to 2 years of customer service, clerical, or other business office experience. 0 to 2 years of medical terminology knowledge. Physical Demands Primarily sedentary. Lifting weight up to 10 lbs occasionally; negligible weight frequently. Pay Range $19.61 to $26.70 per hour, depending on experience, education, and applicable differentials. Benefits Medical/Dental coverage. PTO/Time Away. Retirement Savings Plans. Life Insurance. Short‑term/Long‑term Disability. Voluntary Benefits (vision, legal, critical illness). Tuition Reimbursement or Continuing Education as applicable. Student Loan Support. Equal Employment Opportunity Statement Allina Health is an Equal Employment Opportunity employer and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Allina Health is an E‑Verify employer and complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States. #J-18808-Ljbffr Allina Health