Asst Store Manager - Sal Ex - 01373

Retail Operations Manager

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.

DUTIES AND RESPONSIBILITIES:

Responsible for hiring, training, and developing associates

Manage performance through performance management, coaching, appraisal and disciplinary efforts

Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy

Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service

Ensure proper control of all store funds and company assets

Observe and correct all unsafe conditions that could cause associate or customer accidents

Observe and ensure compliance with company security, safety, and food safety standards

Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems

Support the achievement of store budgeted financial and operating results

Serve as Manager on Duty, perform all of the responsibilities of the Store Manager when he or she is not present

Assist the Store Manager with the day-to-day operations of the entire store

Serve as a model for customer service and other vital behaviors and instill this value in all associates

Adhere to all company guidelines, policies and standard practices

Manage and develop associates to ensure adherence to Standard Practices

Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices

Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures

Ensure compliance with local, state and federal regulations

Ensure that staffing schedules across departments meet the business needs

Interacts with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful

Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

Treat all store information as strictly confidential

Perform all other duties and projects as assigned

QUALIFICATIONS:

College degree or equivalent preferred

Department Manager or equivalent experience required

Strong understanding of store operations and total store merchandising techniques

Excellent interpersonal, customer service and communication skills

Excellent organizational skills

Ability and willingness to learn multiple tasks and technical requirements of the job

Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances

Desire and ability to lead and manage associates throughout multiple departments

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Must meet minimum age requirements to perform specific job functions

Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation

PHYSICAL REQUIREMENTS:

Ability to use computers and other communication systems required to perform job functions

Ability to use hand held computers for orders, mark downs, scan outs, and inventory

Stand 100% of the time, frequently walking short distances

Ability to push or pull up to 2000 pounds using a pallet jack or float

Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion

Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Have sufficient visual ability to check invoices, dates, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.