IT Technical Support Specialist

Job Description

Job Description

ONSITE: This is an on-site position, as this is a hands-on technical support role.

 

WHAT YOU’LL BE DOING:

• Providing first-level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk
• Analyzing technician (peer) workflows to identify areas of improvement and optimization
• Identifying technical workflows that do not have supporting process documentation
• Assisting the IT team with system provisioning and device refresh/replacement
• Documenting wins
• Managing physical and virtual asset stockroom maintenance
• Supporting IT project goals
• Helping to set up devices or mobile accessories
• Communicating status updates with internal clients
• Ensuring requests are prioritized and closed in a timely manner
• Working alongside a senior IT technician who can assist you with escalations and provide guidance to advance your knowledge of IT support
• Learning and adhering to company policies and procedures regarding IT security and data privacy
• Engaging in knowledge-sharing sessions and training to enhance technical skills

 

PREFERRED QUALIFICATIONS:

• Basic understanding of Windows troubleshooting
• Android/iOS familiarity
• Customer-oriented mindset
• Ability to take clear notes to capture problems correctly
• General understanding of macOS would be helpful but is not required

 

WHAT WOULD SET YOU APART:

• PowerShell or command line (CLI) familiarity
• CompTIA A+ certification
• Familiarity with networking concepts (DNS, LAN, WAN)

Company Description

Saicon Consultants, Inc. has been providing IT Professional Services to Fortune 500 companies nationwide since 1998. Saicon provides individualized attention to each of its client’s needs and deploys the utmost quality through the right resources at the right time and for the right cost.
Saicon, headquartered in the Midwest (Overland Park, KS), is a certified Minority/Women Business Enterprise IT consulting company that stands behind its qualified resources and services which is confirmed by its client satisfaction measurement process (SOAR). We have built a core business around ERP, Client Server Development, and Administration. With our effective business model, we are able to consistently and successfully deliver to two of the most important criteria facing Executives today: High Quality and Low Cost

Types of Services

Saicon Consultants, Inc. provides IT consulting professional services focusing on the following areas:

ERP (SAP and Oracle – including PeopleSoft, Siebel, Oracle Applications)
Application Development (Java/J2EE and Microsoft.NET Technologies)
Administration (System – Unix; Server – WebLogic, WebSphere, Windows; Database – Oracle, SQL Server, DB2; and Network – MS Exchange/Active Directory, Cisco Routers/Switches/Firewalls)
Analytics – Big Data, Datawarehouse/ETL, Cloud Services
Flexibility of Our Services

Saicon Consultants, Inc. offers flexibility in our services which include the following:
Project Solutions (Small to Mid-Size)
Team Services
Staff Augmentation
Contract for Hire
Industries Served

Saicon Consultants, Inc. specializes in providing resources in a variety of industries:
Apparel
Government/Public Sector
Automotive
Manufacturing
Chemical/Bio-Tech/ Pharmaceutical
Media/Entertainment
Energy/Utilities
Technology/Consulting
Financial Services/Banking/Mortgage
Telecommunications

Company Description

Saicon Consultants, Inc. has been providing IT Professional Services to Fortune 500 companies nationwide since 1998. Saicon provides individualized attention to each of its client’s needs and deploys the utmost quality through the right resources at the right time and for the right cost.\r\nSaicon, headquartered in the Midwest (Overland Park, KS), is a certified Minority/Women Business Enterprise IT consulting company that stands behind its qualified resources and services which is confirmed by its client satisfaction measurement process (SOAR). We have built a core business around ERP, Client Server Development, and Administration. With our effective business model, we are able to consistently and successfully deliver to two of the most important criteria facing Executives today: High Quality and Low Cost\r\n\r\nTypes of Services\r\n\r\nSaicon Consultants, Inc. provides IT consulting professional services focusing on the following areas:\r\n\r\nERP (SAP and Oracle – including PeopleSoft, Siebel, Oracle Applications)\r\nApplication Development (Java/J2EE and Microsoft.NET Technologies)\r\nAdministration (System – Unix; Server – WebLogic, WebSphere, Windows; Database – Oracle, SQL Server, DB2; and Network – MS Exchange/Active Directory, Cisco Routers/Switches/Firewalls)\r\nAnalytics – Big Data, Datawarehouse/ETL, Cloud Services\r\nFlexibility of Our Services\r\n\r\nSaicon Consultants, Inc. offers flexibility in our services which include the following:\r\nProject Solutions (Small to Mid-Size)\r\nTeam Services\r\nStaff Augmentation\r\nContract for Hire\r\nIndustries Served\r\n\r\nSaicon Consultants, Inc. specializes in providing resources in a variety of industries:\r\nApparel \r\nGovernment/Public Sector\r\nAutomotive \r\nManufacturing\r\nChemical/Bio-Tech/ Pharmaceutical\r\nMedia/Entertainment\r\nEnergy/Utilities\r\nTechnology/Consulting\r\nFinancial Services/Banking/Mortgage\r\nTelecommunications