Technical Support Specialist

Job Description

Job Description:
THE ROLE :

Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

WHAT YOULL BE DOING :

Providing first level triage and technical support to employees through tickets and in-person at the client Geek Street support desk
Analyzing technician (peer) workflows to identify areas of improvement and optimization
Identifying technician workflows which do not have supporting process documentation
Assisting the IT team with system provisioning and device refresh/replacements.
Documentation writing
Physical and Virtual asset stockroom maintenance
Supporting IT project goals
Helping to set up devices or mobile accessories
Communicating status updates with internal clients
Ensuring that requests are being prioritized and closed in a timely manner
Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
Learning and adhering to company policies and procedures regarding IT security and data privacy
Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFFERED QUALIFICATIONS :
Basic understanding of Windows troubleshooting
Android/iOS familiarity
Customer-oriented mindset
Ability to take clear notes to capture problems correctly
A general understanding of MacOS would be helpful but is not required

WHAT WOULD SET YOU APART :
PowerShell or command line (CLI) familiarity
CompTIA A+ certification
Familiarity with networking concepts (DNS, LAN, WAN)

WHO WERE LOOKING FOR
Someone who can comfortably navigate a PC to perform basic troubleshooting
People who can patiently take the time to understand an issue in order to properly document it
Candidates who have an interest in technology and who work well in a customer-facing role
Good communication skills, both verbal and written, for assisting users and documenting issues
Ability to work in a team and learn from others
Patience and a customer-focused attitude to help non-technical users
Students pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required

Notes:

ONSITE : This is an on-site position, as this is a hands-on technical support role.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status