Restaurant Host/Hostess - Watermill Kitchen + Bar (Part-Time)

Restaurant Host/Hostess - Watermill Kitchen + Bar (Part-Time)

Join our team of passionate hospitality professionals at the new Watermill Kitchen & Bar, nestled in the heart of the vibrant Iowa River Landing district. A culinary haven awaits its next leader to help introduce a harmonious fusion of elevated Midwestern cuisine and fresh, local ingredients. As a captivating addition to the renowned Hyatt Regency Coralville, Watermill Kitchen + Bar beckons with its inventive culinary offerings, meticulously curated beverage selection, and an ambiance that redefines modern dining.

Purpose of the Position: Greeting and escorting guests to tables in the restaurant, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:

• Competitive and robust compensation package
• Matching 401k & profit sharing options
• Insurance benefits after 30 days of full-time employment
• Flexible schedule and emphasis on work/life balance
• Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
• Free Marcus Theaters movie tickets
• Free & discounted meals/Starbucks
• Free parking

As our Restaurant Host or Hostess, you would:

• Meet and greet guests as they arrive, gather information such as name, check guest's reservations or log them in as set up. Ensure even distribution of tables for each server.
• Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting.
• Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
• Assists wait staff and bus staff as needed.
• Assist with all to-go orders.
• Participate in setting up of dining room and buffets.
• Act as a cashier for Dining Room.
• Process cash/checks payments.
• Answer phones and maintain voicemail.
• Responsible for coat check.
• Thank all guests graciously and invite them to return.
• Assist with banquet event orders for private functions.
• Maintain restroom facilities at beginning and throughout shift.
• Sweep outdoor steps and vacuum carpets.
• Brush away cobwebs and insects at front door.
• Maintain cleanliness, sanitation, and personal hygiene.
• Perform other duties as assigned.

We are looking for our next amazing associate, who will have:

• Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to move through a crowded room to seat guests.
• Relay important reservation requests to servers.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• No prior experience required. Prior hospitality experience preferred.
• Ability to multi-task and self-motivate during slow periods.
• Ability to work POS system.
• Computerized reservation system handling.
• Flexible schedule preferred.
• Good speaking voice and ability to maintain composure during stressful situations.
• Ability to interact with adults and children in a professional manner.
• Cash handling experience preferred.
• Ability to direct guests to events throughout the hotel.
• Maintain a clean environment and ensure area is always organized.
• Clean all menus before, during and after shift.

Compensation: $14.00/hourly

We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.