Personal Lines Client Services Representative

Job Description

Job Description

Personal Lines Client Services Representative

Torrance, CA | Full-Time | In-Office

Position Overview

We are seeking a professional, detail-oriented, and client-focused Personal Lines Client Services Representative to support and service a growing personal insurance client base.

This position is ideal for someone who enjoys helping people, solving problems, building long-term client relationships, and working in a fast-paced, professional office environment. The role focuses on servicing existing clients, assisting with policy changes and renewals, supporting account retention efforts, and delivering an exceptional customer experience across personal insurance lines including Auto, Home, Umbrella, Renters, and related products.

We are looking for a dependable team member who is organized, proactive, responsive, and capable of managing multiple priorities while maintaining accuracy and professionalism.

Ideal Candidate Profile

The ideal candidate is:

• Professional and client-focused
• Highly organized and detail-oriented
• A strong communicator via phone and email
• Dependable, proactive, and responsive
• Comfortable multitasking in a fast-paced office environment
• Technology-friendly and adaptable
• Calm under pressure with a solution-oriented mindset

Prior insurance experience is preferred but not required for the right candidate. Candidates with backgrounds in banking, customer service, mortgage, escrow, medical administration, property management, hospitality, or financial services are encouraged to apply.

Key Responsibilities

• Assist clients with policy servicing requests, including policy changes, renewals, billing inquiries, and documentation
• Respond professionally to client calls, emails, and service requests
• Process endorsements, cancellations, reinstatements, and policy updates
• Support account retention and client relationship management efforts
• Identify cross-selling opportunities when appropriate
• Maintain accurate client records and agency documentation
• Follow up on underwriting requirements and carrier requests
• Assist producers and agency leadership with operational support
• Maintain knowledge of personal insurance products and carrier guidelines
• Contribute to a positive, collaborative, and team-oriented office culture

Qualifications

• Prior customer service or account management experience preferred
• California Property & Casualty license preferred or willingness to obtain
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Ability to work independently and collaboratively within a team
• Strong attention to detail and follow-through
• Professional appearance and demeanor
• Basic computer and office software proficiency

Compensation & Benefits

• Competitive hourly compensation based on experience
• Paid vacation and holidays
• Group health insurance
• Dental insurance
• 401(k) retirement plan
• Professional and supportive office environment
• Long-term career growth opportunities

About the Agency:

This established and respected insurance agency is committed to delivering exceptional client service, trusted insurance guidance, and long-term client relationships. The agency values professionalism, integrity, accountability, responsiveness, and teamwork.

Team members enjoy a stable, collaborative, and professional work environment with a strong emphasis on operational excellence, client relationships, and long-term career development.

*This position is with a Farmers independent contractor agent, not with Farmers Insurance Companies. Employees of Farmers agents must be able to successfully complete any applicable licensing requirements and training programs. Farmers agents are independent contractors who hire their own employees. Farmers agents’ employees are not employees of Farmers.

 This is a Full-Time, permanent position!