Medical Office Assistant - Float Pool - Region 3

Medical Office Assistant (MOA) Ambulatory Care, Float Pool

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

The Medical Office Assistant (MOA) Ambulatory Care, Float Pool position supports Bassett Medical Group (BMG) by providing clinical coverage across a network of outpatient clinics. The Bassett Medical Group is comprised of full-time physicians and advanced practice clinicians who provide primary and specialty care at the Bassett Clinic, Bassett Medical Center in Cooperstown, and over two dozen community-based primary care centers across eight counties. MOAs in this float role travel frequently to various BMG sitesincluding Cooperstown, Norwich, Oneonta, Herkimer, Cobleskill, Delhi, and Little Fallsto ensure consistent patient care coverage. This position is eligible for mileage reimbursement and typically follows a MondayFriday schedule from 8:00 a.m. to 5:00 p.m., with occasional Saturday coverage as needed.

Serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information.

Essential Job Functions:

Reception/Call Handling

Registration/Appointment Scheduling/Referrals

Collection of Payment/Cash Handling

Office Support/Cross Coverage/Confidentiality

Education:

• High School diploma or GED, required
• 2 Year / Associate degree may be considered towards one year of relevant work experience.

Experience:

• Required - 1 Year minimum of Relevant Work Experience
• Required - 1 Year minimum of Customer Service Experience

Skills:

• Computer Skills
• Customer Service
• Time Management
• Maintain Confidentiality
• Interacting with People

Work Type:

• Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met.

Job Functions:

• Frequent - Typing/Clerical/Dexterity, Hearing, Seeing/Monitor/Computer Use, Standing, Talking, Visual Acuity (color, depth, perception), Walking
• Occasional - Grasping, Lifting, Pulling, Reaching, Repetitive Motion, Stooping.
• Constant - Fit Test

Hazards:

• Occasional - Bodily Fluids/Bloodborne Exposure

Travel:

• No Travel Required.

Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match
• And more!

Specific benefit offerings may vary by location and/or position.

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

USD $16.98/Hr. USD $25.47/Hr.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.