Automotive Service Advisor

Service Advisor Opportunity at Mercedes-Benz of DublinMercedes-Benz of Dublin has an opportunity for an experienced Service Advisor! The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few. A friendly and outgoing manner as well as excellent customer service skills are essential to be successful in this position. If you think you have what it takes - including at least ONE year of experience in this position - apply today!Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team. Once you are part of our team, we prefer to promote from within here at Crown. Many of our managers rose through the ranks this way. The opportunities at Crown are truly limitless!Our Benefits Include:Competitive pay plan with earning potential of $80,000–$125,000+Medical, dental and vision insurancePaid Time Off (PTO)Short- and long-term disability coverageLife insuranceFlexible spending accounts401K w/ company matchThe stability of an established companyOpportunity for growth and advancementOpportunities to serve your communityA safe and environmentally conscious work environmentResponsibilities:Meet predetermined service sales objectivesMeet predetermined customer satisfaction score objectives (CSI)Schedule service appointments - obtain customer and vehicle data prior to arrivalGreet customers in a timely, friendly manner and obtain vehicle informationWrite up / Enter vehicle problems accurately and clearly on repair order (written/computer)May test drive vehiclesRecommend additional necessary serviceProvide complete and accurate written cost estimate for labor/partsMaximize product knowledgeExplain completed work to customerImplement and maintain quality control processOther duties as part of description and as per company/department needsQualifications:MINIMUM One Year of Experience as an automotive service advisor (Mercedes-Benz or luxury brand experience a plus)Basic knowledge of automotive repairsProficient on the computerOperate both standard and automatic vehiclesProvide non-technical explanation of technical repairs to customersIdentify the PRIME item the customer wants repaired and analyze the customers' problems and needsAbility to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of timeFriendly and outgoing mannerDemonstrated customer service skillsStrong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needsMay regularly involve weekend days.Strong attention to detailSuccessful applicants must:Be able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.Hold a current, valid driver license and have a clean driving recordBe able to verify their eligibility to work in the USABuild a rewarding new career with Crown Automotive Group! Apply now! Thank you for your interest in working at Crown!At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless.We are an Equal Opportunity Employer and a Drug Free Workplace