Senior Accountant I

Senior Accountant I

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of Fast Company's Most Innovative Companies.

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!

We are seeking a detail-oriented and experienced Senior Accountant I to join our Finance team. This role is responsible for owning the monthly billing cycles, broker commission payments, verifying sales commission payment, and performing accounts receivable duties including collection.

Key Responsibilities:

Billing:

• Generate and distribute customer invoices bi-monthly accurately and on schedule
• Process quarterly, semi-annual and annual invoices; and calculate true ups when eligible
• Manage monthly self-billing processes, including collecting and validating customer-reported headcounts and payments.
• Manage the billing inbox and respond to internal and external inquiries
• Review billing data, customer configurations, pricing, headcounts and contract terms to identify and resolve discrepancies before invoicing
• Collaborate with Client Success, Sales, RevOps and Analytics to resolve complex billing issues and improve our customer billing experience
• Process Savings Guarantee and miscellaneous credit memos seeking manager approval as needed
• Identify recurring billing issues and recommend process, system or reporting improvements that improve accuracy and reduce manual work

Accounts Receivable:

• Post ACH payments daily using the Cash Application tool in Ordway
• Follow up with customers on over/under payments
• Fill out vendor forms from customers and provide verification
• Collect ACH Collection forms from customers and update/maintain the template in the bank
• Process ACH Collection payments bi-monthly using Treasury Software
• Process returns and work with customers for accurate banking information
• Follow up on past due accounts and collaborate with Client Success to get accounts current
• Assist with posting lockbox payments as needed

Broker Commissions:

• Calculate broker commissions and accrue each month
• Communicate with brokers to gather banking and contact information for commission payments
• Process commission payments and print and email statements each quarter
• Coordinate with brokers, Sales, RevOps and Client Success regarding commission inquiries
• Process commission adjustments and corrections as needed
• Support month-end and year-end financial close activities related to broker commissions

Sales Commissions:

• Gather data on new go live and closed won deals and calculate sales commissions each month
• Review sales commission calculations with RevOps
• Enter the sales commissions journal entries monthly
• Process commission adjustments and corrections as needed
• Support month-end and year-end financial close activities related to sales commissions

Requirements:

• Bachelor's degree in Accounting, Finance, or related field
• 4-6 years of progressive billing, accounts receivable, collections and accounting experience
• Experience managing high-volume billing cycles and resolving customer billing discrepancies
• Strong accounts receivable and collections experience, including customer outreach, payment follow-up, and cash application
• Experience calculating, processing and reconciling broker and/or sales commissions preferred
• Proficiency with accounting software (e.g., NetSuite, SAP, Oracle, QuickBooks) and Excel skills including formulas, pivot tables, and data analysis
• Demonstrated ability to work independently and collaboratively across teams
• Ability to communicate professionally and clearly with customers, brokers, and internal stakeholders

First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.