Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support receivables management efforts for a service-focused organization. This long-term contract position is suited for someone who can communicate effectively with customers, resolve outstanding balances, and help maintain healthy cash flow through consistent follow-up. The role requires strong judgment, attention to detail, and the ability to navigate both commercial and consumer collection activities while coordinating closely with billing and credit functions.

Responsibilities:

• Contact commercial and consumer customers (roughly 50 calls/day) regarding overdue accounts and guide payment resolution through clear, timely communication.

• Review account status, payment history, and supporting records to determine appropriate collection strategies and next steps.

• Work with billing and internal teams to research discrepancies, clarify charges, and remove barriers that may delay payment.

• Maintain accurate documentation of collection activity, customer responses, commitments to pay, and account updates in internal systems.

• Monitor aging reports and prioritize accounts based on risk, balance, and payment behavior to improve recovery outcomes.

• Support credit and collections processes by identifying trends, escalating high-risk accounts, and recommending appropriate action.

• Follow established policies and compliance standards while handling sensitive customer interactions and account information.

• Experience handling collections for commercial accounts, consumer accounts, or both.
• Working knowledge of credit and collections practices, including account follow-up and payment resolution.
• Familiarity with billing collection procedures and the ability to address account-related discrepancies.
• Strong verbal and written communication skills with a detail-oriented and solution-oriented approach.
• Ability to manage multiple accounts, stay organized, and maintain accurate records with close attention to detail.
• Proficiency in using business systems or software to track collection activity and account status.