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Director of Customer Service Excellence (Hybrid)

$143k - $205k

Initial Therapeutics, Inc.

Initial Therapeutics, Inc. is looking for a Director of Customer Service based in Durham, North Carolina. The role provides executive leadership for the customer service organization, ensuring alignment with corporate objectives and enhancing customer loyalty and satisfaction. The ideal candidate would have over 12 years of relevant experience, with a strong emphasis on leadership and strategic thinking. This position offers a flexible hybrid work schedule, combining in-office and remote work. The expected salary range is $143K–$205K annually, with opportunities for bonuses and a comprehensive benefits package. #J-18808-Ljbffr Initial Therapeutics, Inc.

Vacancy posted 4 days ago
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