Patient Services Associate

# Patient Services AssociateUniversity of MichiganAnn Arbor, MIFull-TimeSep 10, 2026Education## Job Description## Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.We, the staff and faculty of the Rogel Comprehensive Cancer Center team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The Rogel Cancer Center is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a Patient and Family centered experience according to the Health System Service Excellence Goals is a priority to the care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.## Job SummaryThe Rogel Cancer Center is a University of Michigan Ambulatory Care facility dedicated to providing high quality health care services. We are located at 1500 E. Medical Center Drive in Ann Arbor, MI. We are actively seeking a compassionate, enthusiastic, and patient-focused individual who will share in the goal of crafting the ideal experience for our patients, families, and employees.**Why work for Michigan Medicine?**You will play an integral role within our institution and are important to providing the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Don't hesitate - join our team today and help us provide remarkable assistance to our patients in the Cancer Center.The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty, and staff.**What perks and benefits can you look forward to?*** Excellent medical, dental, and vision coverage* Generous PTO program* Tremendous team support* Advancement opportunities## Responsibilities\\*The position works with the Adult Bone Marrow Transplant & Leukemia service of the Rogel Cancer Center. Primarily responsible for checking patients out after their medical appointments, scheduling and coordinating future appointments, Infusion therapies, tests, Radiation Oncology (if needed) and procedures. Able to accurately and efficiently schedule patients utilizing MiChart. Able to identify the best available appointment type for the patient's particular appointment. Takes payments for services. Able to request and process all patient payments; both co-pays and outstanding balances. Accurately reconciles and balances receipts and payments collected. Able to enter valid and complete information into Cadence. Follows protocols for verifying all patient demographics and insurance information. Other clerical duties such as assigned.## Required Qualifications\\** Graduation from high school or an equivalent combination of education and experience.## Desired Qualifications\\** 1 year of customer service experience* Knowledge of University policies and procedures.* Working knowledge of medical terms, testing and procedures is desired.* Previous clerical work in a hospital setting.* Demonstrated proficiency with Microsoft Office applications, Careweb, Outlook, EPIC and the ability to navigate between these systems.* Experience working within a large, complex healthcare setting.* General office practices, ability to understand medical documentation and general knowledge of medical terminology is required.* Demonstrated excellent verbal and written skills.* Candidate must be an active team player and be able to work independently.* Strong organizational and prioritization skills are required along with outstanding customer service skills.* Demonstrated record of excellent attendance.* Exhibits a professional and positive image when interacting with patients, faculty, and staff.* Able to handle multiple responsibilities in a fast-paced environment with accuracy.* Demonstrated ability to work well under pressure and meet deadlines.* Demonstrated strong problem-solving skills.* Ability to move from position to position during the shift of work.* Exceptional interpersonal skills.* Demonstrated active listening, written, verbal, and information technology skills.## Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.**What Benefits can you Look Forward to?*** Excellent medical, dental and vision coverage effective on your very first day* 2:1 Match on retirement savings## Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.## Work ScheduleMonday-Friday 40 hours## Union AffiliationThis position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.## Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.## Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.## U-M EEO StatementThe University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities. #J-18808-Ljbffr