Patient Services Associate

Clerical Support Specialist

Provides general clerical support in a patient care environment. Arrange and coordinate support and ancillary services for patient care. Provide exemplary customer service to patients by facilitating business process including appointment scheduling, check-in and check-out, pre-arrival, and telephone triage. Facilitate communication, service, and support to the following: patients, referring physicians, and Michigan Congenital Heart Center staff and faculty.

Greet and obtain required information from patient at the time of arrival

Arrive patients in Cadence. Communicate with EKG and Echo Only arrivals

Check out patients in Cadence and schedule appropriate follow ups

Answer and direct incoming phone calls to appropriate area

Schedule, reschedule, and cancel appointments

Schedule consults in a timely manner

Manage the recall list

Process clinic paperwork

Process "No Show" patients

Scan outside records or general consent into MiChart

Prepare appointment reminders

Communicate with billing department about add-on appointments, registration, referrals, and authorizations

Assist billing with the addition of modifiers for fellows and nurse practitioners in Cadence

Collect co-pays, balances, and office visit charges from patients

Use the current imaging process for returning medical documentation to the HIM department

Daily cash reconciliation

Track and distribute incoming faxes

Graduation from high school or an equivalent combination of education and experience

Proficient in MiChart

Proficient in Microsoft Office Suite

Responds positively to change, showing willingness to learn new ways to work

Experience working in a medical setting: patient scheduling/rescheduling, check-in/check-out

1 year of customer service experience

Exemplary interpersonal, communication, and customer service skills

Excellent service recovery skills

Effective verbal and written communication skills

Ability to work independently, prioritize, problem solve, and work cooperatively with faculty and staff

Strong attention to detail, multitasking, accountability, and follow though abilities

Flexible and able to switch work to meet the needs of the clinic while maintaining a positive attitude

Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced environment

Professional and positive image and attitude when interacting with patients, faculty, and staff

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the worlds most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day

2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Monday-Friday Hours 8:00 am - 5:00 pm

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.