Resident and Leasing Services Coordinator

Job Description

Job Description

Job Summary:

The Leasing & Resident Services Coordinator is responsible for providing exceptional support and services to residents within a residential community. This role combines customer service, administrative duties, and leasing responsibilities to ensure a positive living experience for current and prospective tenants. The coordinator will work closely with residents, property management, and service teams to create a welcoming environment and address the day-to-day needs of the property. They will assist in organizing resident events, maintaining positive relationships, and providing resources to promote resident engagement and well-being.

Responsibilities:

Executing leasing activities: Contacting/following up with leads, recording leasing traffic and prospect communication; scheduling appointments, touring, and leasing apartments; processing/completing applications and files, organizing resident move-in and preparing the apartment, working with brokers.

Building, maintaining, and improving resident relations: communicating with residents, investigating and resolving resident complaints, assisting with resident requests, enforcing building policies and procedures, organizing and hosting resident events and appreciation activities.

Assisting with marketing activities: completing competitive market analysis, completing local outreach, marketing, and advertising, posting on social media, enhancing brand and property image.

Inspecting Property: daily walks of priority areas, leasing tour path, hallways, stairways, exterior and models; weekly walks of vacant units; assisting with scheduling routine and preventative maintenance.

Administrative tasks: assisting with delinquency, assisting with resident ledgers, filing, delivering resident notices, entering and tracking work orders; scheduling elevator and amenity reservations.

Always providing superior customer service to prospects, residents, and guests

Qualifications:

· High school diploma or equivalent; Bachelor’s degree preferred.

· Previous experience in leasing, sales, or customer service preferred.

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Proficiency in Microsoft Office Suite and property management software.

Additional Requirements:

· Willingness to work flexible hours, including weekends.

· Real estate leasing license or willingness to obtain one (depending on local regulations).

· Knowledge of fair housing laws and regulations.

Physical Requirements:

· Ability to stand, walk, and climb stairs; lift and carry up to 25 pounds.

· Ability to work outdoors in various weather conditions when conducting property tours.

Note: This job description is intended to outline the general responsibilities and requirements of the position. Duties may vary depending on the specific needs of the property and may be subject to change.

\nCompany Description

Having been in the residential property management business for over 40 years, Group Fox is proud to be a Chicago original. We are a leading residential Management Company known for our innovative projects in the real estate industry. At Group Fox, our properties are more than buildings—they are communities. Our team plays an important role in keeping our properties safe, functional, well-maintained, and welcoming for the people who live and work in them.

We are looking for team members who take ownership of their work, provide excellent service, and take pride in being part of a team that supports our residents, properties, and one another. We value our team members and are committed to providing a supportive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Join us in making a positive impact on our residents’ lives!

Group Fox provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Group Fox complies with applicable federal, state, and local laws, including fair employment practices and equal employment opportunity when conducting recruiting and hiring, governing non-discrimination in employment in every location in which the company has facilities.

Company Description

Having been in the residential property management business for over 40 years, Group Fox is proud to be a Chicago original. We are a leading residential Management Company known for our innovative projects in the real estate industry. At Group Fox, our properties are more than buildings—they are communities. Our team plays an important role in keeping our properties safe, functional, well-maintained, and welcoming for the people who live and work in them.\n\nWe are looking for team members who take ownership of their work, provide excellent service, and take pride in being part of a team that supports our residents, properties, and one another. We value our team members and are committed to providing a supportive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Join us in making a positive impact on our residents’ lives!\n\nGroup Fox provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Group Fox complies with applicable federal, state, and local laws, including fair employment practices and equal employment opportunity when conducting recruiting and hiring, governing non-discrimination in employment in every location in which the company has facilities.\n