Patient Experience Coordinator

Special Projects Coordinator, Patient Experience

Morris Heights Health Center (MHHC)

Full-Time | Bronx, NY

Make an Impact on the Patient Experience

Morris Heights Health Center is seeking a highly organized, collaborative, and solutions-oriented Special Projects Coordinator, Patient Experience to support initiatives designed to strengthen the experience of our patients and families across the organization.

This is an excellent opportunity for someone who enjoys project coordination, healthcare operations, patient engagement, data and reporting, and process improvement and wants to help translate the patient voice into meaningful organizational change.

Reporting to Quality & Risk, the Special Projects Coordinator will work across clinical, operational, access, and administrative teams to coordinate patient experience initiatives, track outcomes, support service recovery, and help ensure that improvement efforts move from concept to implementation.

What You’ll Do

• Coordinate patient experience and operational improvement projects from planning through implementation and evaluation.
• Support patient satisfaction and Voice of the Patient initiatives, including survey distribution, tracking, analysis, and reporting.
• Identify trends in patient feedback, including access barriers, communication concerns, wait times, and workflow opportunities.
• Support service recovery by tracking patient concerns and complaints, coordinating departmental follow-up, and helping ensure timely resolution and documentation.
• Coordinate patient engagement and organizational initiatives such as Patient Experience Week, Patient Safety Awareness Week, health education campaigns, and staff engagement activities.
• Develop and maintain project trackers, action plans, meeting documentation, workplans, and implementation materials.
• Prepare leadership-ready reports, dashboards, presentations, and status updates highlighting trends, outcomes, risks, and improvement opportunities.
• Coordinate meetings, trainings, and cross-functional workgroups, including scheduling, materials, logistics, follow-up, and accountability for next steps.
• Support change-management activities associated with new workflows and organizational initiatives.
• Partner with departments across MHHC to drive communication, execution, and follow-through.
• Ensure initiatives remain aligned with MHHC policies, patient rights, confidentiality requirements, and applicable regulatory standards. Special Projects Coordinator JD… Special Projects Coordinator JD…

What We’re Looking For

Education

• Bachelor’s degree required;
  preferred fields include Public Health, Health Administration, Community and Human Services, Social Sciences, Business Administration, or a related discipline.
• An equivalent combination of education and relevant experience may be considered. Special Projects Coordinator JD…

Experience

• Minimum of 5 years of experience in healthcare, a community-based organization, or another service-oriented environment.
• Experience with patient experience, patient satisfaction, service recovery, complaints/grievances, patient engagement, healthcare access, or quality/process improvement is strongly preferred.
• Demonstrated ability to coordinate initiatives involving multiple departments, stakeholders, or locations.
• Experience preparing reports, presentations, dashboards, trackers, or other materials for leadership. Special Projects Coordinator JD…

The Ideal Candidate

You may be a strong fit if you:

• Are highly organized and can manage several projects and deadlines simultaneously.
• Know how to turn information and patient feedback into actionable recommendations .
• Communicate effectively with frontline staff, clinical teams, managers, and senior leadership.
• Can influence and drive accountability even when you do not directly supervise the people involved.
• Handle sensitive patient concerns with empathy, professionalism, discretion, and sound judgment.
• Are comfortable using Excel, Word, and PowerPoint and learning healthcare systems and patient-feedback platforms.
• Have an understanding of ambulatory healthcare or FQHC operations .
• Bring a strong sense of ownership, follow-through, and attention to detail.

Why MHHC?

At Morris Heights Health Center, patient experience is more than customer service—it is an essential component of quality, access, trust, retention, and the health of the communities we serve .

This role will have the opportunity to work across the organization, engage with leadership, and help shape initiatives that directly impact how patients experience their care.

If you are a proactive problem-solver who can organize people, projects, and information and you are passionate about improving healthcare experiences we want to hear from you.

Apply today to join Morris Heights Health Center.

Please Note: Morris Heights Health Center is managing recruitment for this position directly. We are not seeking assistance from staffing firms, recruitment agencies, headhunters, or other third-party recruiters for this role. Please do not submit unsolicited resumes or candidate profiles.