Account Manager

Account Manager

As an Account Manager, you will have the most senior relationship between EDITED and our customer. You will get to manage the accounts for the world's leading brands like Boohoo, Puma and high-end luxury brands, too. You will be the advocate for their needs inside our business.

You'll become a true product expert; that means understanding every feature of EDITED and the methodology behind it, as well as being able to introduce and explain it to a wide range of users. You'll be speaking to our clients every day by email, phone and in person, so you'll need an intrinsic understanding of retail to build strategic relationships and speak knowledgeably about the issues they face.

Our Expectations For Your Position:

• Own the health and growth of your portfolio. Your primary measure of success is retention and expansion.
• Identify upsell and expansion opportunities and manage the full proposal and contract process through to close.
• Own the end-to-end renewal process from data analysis and proposal development through contract execution. Identifying and capturing expansion opportunities.
• Leverage usage data and trends to proactively identify opportunities and get ahead of renewal risks.
• Develop success plans for each customer that define critical success factors, success metrics, potential risks, and clear recommendations.
• Drive product adoption across all accounts in your portfolio.
• Cultivate executive, mid-level, and project relationships across a diverse customer base, turning customers into long-term champions of our brand.
• Build multi-threaded relationships across each account, with particular focus on senior and executive stakeholders.
• Identify client risk signals, both through in-person engagement and usage data, and proactively communicate them to your manager.
• Lead regular progress reviews with customers, including quarterly business reviews and monthly check-ins. This includes clear communication through in-person, zoom/teams, email and PPT presentations.
• Serve as a credible advocate for our products, with a strong understanding of how retailers and brands operate.
• Maintain rigorous documentation of account activity, processes, and customer interactions.
• Clearly articulate product positioning, use cases, and value to a range of stakeholders.

Requirements

• 3+ years working in B2B SaaS Account Management or Head Office Retail
• Expert technical competence and enthusiasm (understanding of SaaS software or technology and AI competency)
• Proven success in growing existing accounts and relationships
• Ideally, proven ability to manage 20 accounts.

Perks & Benefits

• Enhanced parental leave policy
• 25 days annual leave + public holidays (and an extra day for every year at EDITED)Stock options scheme

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.