Operations Manager

JOB PURPOSE

The Operations Manager is responsible for operational efficiency across the office Including load board management, managed accounts, customer SOP's, bad build reports, bot management, operational tech roll outs, RFP tracking management, NS and CS liaisons, and claims management

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for load-board management 24/7; making sure loads are being put into "active" as quickly as possible, loads are being covered, customers are being communicated to if loads need to roll, etc
• Manage offices Account Managers, Account Coordinators, and interns daily
• Assign daily tasks for each ops personnel
• Monthly reviews with all Account Managers and Account Coordinators, providing measurable objectives and to follow up accordingly throughout each month
• Monthly Meetings with Executive Management Team to review AM/AC performances and go over any concerns
• Operational training for any new hire AC's and interns. Continued eds on new topics throughout their first 12 months
• Managing office PTO and shifting ops support to account for any accounts who have personnel OOO
• Calling all AM's and AC's who are WFH once a day with topics for each of their accounts
• Verbally speaking with all AM's and AC's in office with topics for each of their accounts
• Monitoring bot activity and ensuring we are adjusting bot parameters daily to account for market shift and to increase our bid and win percentage

JOB REQUIREMENTS

• Bachelor's degree in Business or related field preferred.
• 6 months -2 years' experience preferred.
• Transportation or logistics experience required.
• Strong ability to mentor, motivate, and develop a strong team

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent interpersonal, verbal and written communication skills; ability to communicate with various levels of leadership
• Ability to thrive in a fast-paced, high-energy environment.
• Ability to lead and develop a team of employees
• Ability to read, analyze, and interpret common industry documents and reports.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the transportation and business community.
• Ability to effectively communicate and mediate with all levels of management within the company.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and basic arithmetic.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• To perform this job successfully, an individual should have knowledge of Microsoft Office and related computer programs.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds.

SCHEDULING

This is a full-time benefits-eligible position, working Monday through Friday; 7:00 a.m. - 4:00 p.m.

TRAVEL

Yes, to offices and conferences

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

RECRUITMENT SCAM NOTICE:

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in '@ntgfreight.com' or from 'View email address on click.appcast.io.'