Housekeeping Supervisor

GENERAL SUMMARY

The Housekeeping Supervisor supports the Housekeeping Manager in maintaining the cleanliness, safety, and overall presentation of the club. The Housekeeping Supervisor provides day-to-day leadership, direction, and coaching to the housekeeping team, ensuring operational standards are met and members and guests receive exceptional service. The Supervisor assists with training, scheduling, inspections, inventory management, and operational execution while serving as a working leader and role model for the department.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".


Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard workBe a gritty, roll-up-your-sleeves kind of crewKnow it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curiousWe seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Management and operations standards

• Assist the Housekeeping Manager with onboarding, training, scheduling, coaching, and support of associates.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
• As needed, assist with preparation of schedules or scheduling recommendations based upon occupancy and operational needs.
• Complete Housekeeping productivity template daily.
• Assist with taking inventory and submitting periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with Bay Clubs internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Support departmental expense-control initiatives established by management.
• Ensure compliance with specific brand standards.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Club Management

• Daily walkthroughs of Club to ensure staff is maintaining a clean, organized, and safe facility.
• Support housekeeping operations to ensure efficiency and exceptional service.
• Manage supply inventory through monthly audits and loss control measures and ensure that all supplies are adequately stocked.
• Assist with implementation of member-focused operational standards.
• Act as Club and/or Manager on Duty, as required.
• Support safe, efficient, and effective housekeeping operations through visible leadership.

Financial Accountability

• Assist with inventory control and expense-management initiatives.
• Assist with monitoring supply usage and identifying waste-reduction opportunities.
• Support departmental financial goals through efficient labor and resource utilization.

Communication & Relationships

• Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, and guests.
• Promote harmonious relations among members, staff, vendors, and the community at large.
• Communicate timely and follow up, as appropriate.

• Active participation in required events, required programs, required meetings, and required training.
• Ensure the TBCC mission and club brand is upheld in all aspects of club operations.

• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.

Corporate Goals & Objectives

• Promote the company's safety goals and actively work towards ensuring a safe working environment.
• Support compliance with company policies and procedures.
• Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
• Make professional development a consistent priority.

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

• Policies and Regulations - Knowledge of company polices, federal, state and local laws, government regulations and agency rules that pertain to property managed.
• Supervision of Personnel Resources - Ability to provide direction, coaching, training, and ongoing support to associates and to promote accountability and high performance.
• Operational Resource Management - Basic knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems.
• Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.
• Computer - Ability to develop and maintain computer records in MS Office programs such as Word, Excel, Outlook and other software required by TBCC and regulatory agencies. Ability to utilize club management software programs.

EXPERIENCE & EDUCATION

• Minimum two (2) years of housekeeping or facilities-related experience
• Proven operations experience including staffing, project management, facility upkeep.
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills.
• Well organized and detail oriented
• Detail-orientation and high cleanliness standards.

• Demonstrated ability to support and develop a diverse environment.
• CPR/AED certification

• Ability to speak and read English.
• Bi-lingual in Spanish preferred.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. While performing the duties of this job, the Associate is regularly required to sit; stand; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The noise level in the work environment is usually moderate.

The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

I can perform the functions of this job as described with or without reasonable accommodation.

An Equal Opportunity Employer


The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.