Community Engagement Manager

Job Description

Job Description

About HopeHealth:
HopeHealth, one of the largest independent nonprofit hospice and palliative care organizations in New England, is a national leader in serious illness and end-of-life care. Its academic affiliation with Brown University’s Alpert Medical School as the major teaching affiliate for hospice and palliative care is the only affiliation of its kind in the United States. Founded in 1976, HopeHealth is the 2nd oldest hospice in the country and is celebrating its 50th anniversary in 2026 with a fundraising campaign to ensure that more people can live well with serious illness, receive hospice care when the time comes, and feel supported every step of the way.

HopeHealth employs over 500 medical, clinical, operations and administrative staff, with headquarters in Providence and offices in Wakefield, RI and Attleboro, MA. The HopeHealth Hulitar Hospice Center, a 30-bed inpatient unit in Providence, is the only freestanding hospice center in the region. Through its strong partnerships with regional health care organizations, HopeHealth serves more than 13,000 patients, and 2,000 children and adults in grief support programs. These services cover the entire state of Rhode Island—including Block Island—as well as 60 towns in southeastern Massachusetts.

This is a full time 40 hours per week position working 8:00am-4:30pm

About the Position:
HopeHealth is seeking a passionate, community-minded, bilingual Community Engagement Manager to lead initiatives that expand access to our services in the richly diverse communities across Rhode Island and Massachusetts. As the public-facing leader of this initiative, the Community Engagement Manager will collaborate with community organizations, religious and cultural leaders, and healthcare providers to educate, advocate, and serve.

The Community Engagement Manager will create and lead a Community Engagement Program that increases access to HopeHealth services. This role is key to advancing health equity, building trust, and fostering strong relationships with historically underserved groups. The ideal candidate is an experienced communicator in English and Spanish, skilled in cultural competence and cultural humility, and dedicated to helping individuals and families understand and access the care they deserve.

The Community Engagement Manager will report to the Senior Director, Community Relations and Clinical Outreach. They will collaborate with internal HopeHealth teams in all areas, including community relations, clinical outreach, community education, clinical services, marketing and communications, IT, data and evaluation, finance, and human resources to expand, develop, implement, and evaluate HopeHealth’s community engagement programs and strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Community Partnership Development
   • Serve as a trusted bridge between HopeHealth and community stakeholders.

• Build strong, lasting partnerships with:

• Community health centers
• Faith-based institutions
• Cultural and social service organizations
• Local nonprofits and advocacy groups

• Recruit and manage a Community Advisory Council of diverse leaders and healthcare professionals and facilitate regular meetings to incorporate Council feedback into strategic program planning.

1. Community Education & Awareness
   • Facilitate the expansion of engagement, training and education to community healthcare providers, social service agencies, and members of the community.
   • Plan and lead culturally relevant workshops, community conversations, and awareness campaigns about hospice, palliative care, and serious illness support.
   • Extend HopeHealth’s participation at community events, health fairs, and cultural gatherings.
   • Create and supervise a team of Community Health Workers, trusted public health liaisons linking communities to care and support.

2. Access & Navigation Support
   • Help individuals and families navigate access to care and reduce systemic barriers.
   • Offer empathetic guidance to those unfamiliar with hospice or palliative care systems.

3. Internal Cultural Competency & Advocacy
   • Collaborate with Human Resources and Clinical Leadership to develop and deliver training on culturally responsive care practices.
   • Advise marketing/communications teams on inclusive language, imagery, and message design.
   • Advocate internally to ensure patient care is linguistically and culturally aligned with community needs.

1. Data, Feedback & Continuous Improvement
   • Design and implement methods to collect community feedback, identify service gaps, and measure engagement outcomes.
   • Present findings and recommendations to HopeHealth leadership to inform strategy and improve accessibility.

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QUALIFICATION REQUIREMENTS

• ‪English/Spanish verbal and written bilingual skills required.

• Excellent communication and public speaking skills across diverse audiences.
• Strong organizational and project management skills.
• Deep knowledge of the diverse communities in Rhode Island and southeastern Massachusetts and demonstrated cultural humility.
• Strong alignment with HopeHealth’s mission, an interest in end-of-life care and commitment to the principles of community engagement.
• Flexibility to work occasional evenings and weekends.
• Valid driver’s license and reliable transportation required.
• Ability to travel throughout the state of Rhode Island and southeastern Massachusetts (primarily Bristol County, MA and Norfolk County, MA).

EDUCATION and/or EXPERIENCE

Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• ‪Bachelor’s degree in public health, social work, communications, or a related field.

• Five years of experience in community outreach, health equity, or cultural liaison roles.
• Experience working with healthcare, nonprofit, or social service organizations is a plus.

What are the job benefits?

For your health and peace of mind:

• Medical, dental and vision insurance
• Retirement plan with employer contribution
• Pre-tax flexible spending account for healthcare and dependent care
• Disability coverage
• Discounts on voluntary insurance programs
• Life and long-term-disability insurance
• Mileage reimbursement

For your wellbeing:

• Paid time off (PTO) and paid holidays
• A caring culture that supports your wellbeing

  For your career:

• A robust orientation programs
• Educational assistance
• Reimbursement for certifications 
• HopeHealth Clinical Education Lab (continuing education)

Discover a career that transforms lives – including yours.

At HopeHealth, health care is more than a career choice. It’s a calling.

You can see it in our incredible team, who are as compassionate as they are talented. You can see it in the trust that our patients and families place in us every day.

And you can see it in our values – as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours. We’re committed to giving employees the support they need to not only excel at their jobs, but to love what they do.

Join us, and you’ll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.

HopeHealth is a not-for-profit market leader in the areas of home health, palliative and hospice care serving Massachusetts and Rhode Island.

Our Hospice Care Team

HopeHealth’s hospice care team provides comfort and support to patients who are in the advanced stages of serious illness or nearing the end of life.

Join our team, and you’ll:

• Help patients and families make every moment count. Hospice is a special calling. Your work will help patients live as comfortably and fully as possible, and provide meaningful support for everyone in the family. As part of our team, you’ll provide patients, and their loved ones, with a peaceful end-of-life setting.
• Know that your expertise and unique perspective are valued. In our inclusive work culture, you’ll be free to work autonomously while feeling authentic support from your team. You’ll experience the mutual respect, collaboration and trust of a healthcare team that’s committed to going above and beyond for every patient – and for every member of the team.
• Enjoy a flexible work schedule and generous benefits.  Work full-time, part-time or per diem with scheduling flexibility to maximize your work/family life balance. Benefits include competitive compensation package, health care coverage, education reimbursement, and an employer-match retirement plan.
• Be part of a leading team. For over 40 years, HopeHealth Hospice has set the gold standard for end-of-life care. We’re the second-oldest hospice in the country, and one of the largest not-for-profit hospice providers in New England. We are committed to giving all of our employees the skills and support they need to deliver the best possible patient care.

HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity and Inclusion 

HopeHealth is committed to advancing diversity, equity and inclusion in the workspace. We believe that attracting, developing and empowering exceptional people will allow us to continue to deliver the best care for our patients and families. 

All qualified individuals – inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age and ability – are warmly welcome at HopeHealth.