Experienced Amazon DSP Dispatcher/Supervisor

Lead Peak Season Pop-Up Team in Santa Ana Lacedaemon Distributions, a proud veteran-owned logistics company, is seeking an experienced, high-energy, and logistics-savvy DSP Dispatcher/Supervisor to lead our seasonal team. While this begins as a Peak Season pop-up role running from September 22, 2026 through January 15, 2027 out of DLX8 (Santa Ana), high-performing supervisors will be heavily considered for permanent, year-round leadership opportunities at our core station (DLX7 - Cypress) following the conclusion of the season. Because a dispatcher's routing strategy directly drives team success, we align your success with ours: earn premium leadership pay and direct financial rewards for elite fleet performance. Compensation & Incentives: Base Hourly Pay: $23.00 / hour with a stable, guaranteed hour structure. Weekly Performance Kicker: Extra $50.00 / week when you successfully lead the fleet to a "Fantastic Plus" standing on the Amazon scorecard (paid out on your bi-weekly payroll). $1,000 Milestone Retention Bonus: Paid out in stages to reward your seasonal commitment ($250 after 30 days, $250 post-Black Friday, $500 at season completion). $150 Referral Rewards: Bring a dependable driver or peer along and pocket extra cash if they stay through the end of the season. Career Growth: Direct path to a permanent, year-round supervisor role at DLX7 after January 15. Schedule & Shift Details: Consistent Schedule: Full-time, 5 days per week (40 hours per week). Daily Hours: 2:00 PM to 10:30 PM (Includes a mandatory 30-minute unpaid meal break). Weekend Availability: Must be available to work weekend days as part of your normal 5-day rotation. Strict 8-Hour Daily Limit: Shifts are tightly capped at 8 hours per day to align with station operational constraints. Exceptional organization and time management are required to cleanly complete closing, end-of-day reporting, and driver return-to-station (RTS) procedures by 10:30 PM daily. Key Responsibilities: Fleet Monitoring & Routing: Live-monitor fleet progress via Cortex, proactively managing rescues to ensure zero dropped routes. Dynamically re-route vehicles when logistically necessary. Team Leadership & Coaching: Serve as the primary closing point of contact for Delivery Associates (DAs) and Amazon station leadership. Follow up and coach DAs who fail to meet standards to prevent future mishaps. Metrics & Safety Enforcement: Audit and enforce daily safety metrics, including Mentor/Netradyne compliance, emergency call handling, and post-trip van inspections. Ensure all packages are delivered safely, accurately, and on pace. RTS, Debrief & Reporting: Assist DAs with return-to-station (RTS) and end-of-shift procedures. Compile and update the WASH (end of day report) with critical shift data for the executive leadership team before clocking out at 10:30 PM. Strict Job Requirements: Required: Minimum 1 year of direct experience as an Amazon DSP Dispatcher or Supervisor. Technical Mastery: Expert-level familiarity with Amazon Cortex, logistics routing, and DSP scorecard metrics. Communication & Crisis Management: Exceptional communication skills—ability to solve problems and reroute vehicles calmly under intense peak-season pressure. Absolute Reliability: Our team, drivers, and operational windows depend on your consistent attendance. Strict adherence to the attendance policy is required. Compliance: Must be 21 or older with a valid state driver's license, clean driving record and authorization to work in the U.S. Equal Opportunity Employer: Lacedaemon Distributions is an Equal Opportunity Employer. All qualified applicants will be considered for employment, regardless of age, national origin, race, color, disability, religious beliefs, gender, or sexual orientation. Fast-Track Your Leadership Career: The hiring process takes approximately 5 to 10 days to complete. We are a veteran-owned business built on teamwork, accountability, and pride. Our company is a family that takes care of each other, and we maintain a positive work environment as a staple of daily life. If you want to maximize your holiday earnings and secure a long-term career, apply today! Lacedaemon Distributions