Customer Service Representative

Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions. Training Hours Monday through Friday 9:00am - 5:30pm EST Will follow schedule selected at offer time, once training is completed. Shift Schedule Shift Schedule Shifts are listed in EST. MTFSa: 8:00 AM – 6:30 PM MTWSa: 8:00 AM – 6:30 PM MThFSa: 8:00 AM – 6:30 PM MThFSa: 10:00 AM – 8:30 PM MTFSa: 10:30 AM – 9:00 PM MWThSu: 8:00 AM – 6:30 PM MTWSu: 8:00 AM – 6:30 PM MThFSu: 8:00 AM – 6:30 PM MThFSu: 10:00 AM – 8:30 PM MTWSu: 10:30 AM – 9:00 PM MTFSa: 6:00 AM – 4:30 PM MTWSa: 6:00 AM – 4:30 PM MThFSa: 6:00 AM – 4:30 PM MThFSa: 10:30 AM – 9:00 PM MTWSa: 10:30 AM – 9:00 PM MThFSu: 6:00 AM – 4:30 PM MWThSu: 6:00 AM – 4:30 PM MTWSu: 6:00 AM – 4:30 PM MWThSu: 10:30 AM – 9:00 PM MTWSu: 10:30 AM – 9:00 PM M-F: 9:00 AM – 5:30 PM M-F: 9:00 AM – 5:30 PM M-F: 10:00 AM – 6:30 PM M-F: 10:00 AM – 6:30 PM M-F: 10:30 AM – 7:00 PM Note: Candidates must be flexible with the assigned schedule, including potential weekend work. All shift times are in EST. Cell phones (manager will discuss designated locations for calls and times calls can happen) Dress code (professional business casual attire) REQUIRED ON INTERVIEWS AS WELL Attendance (utilizing the proper call out duty line, communicating with direct supervisor and vendor, showing up for training/work daily) Punctuality (16 hours within first 90 days allotted) RECOMMENDED TO NOT HAVE TIME OFF DURING TRAINING PERIOD. MUST be able to work in a virtual setting on site during training. PLEASE DO NOT BRING PERSONAL ITEMS SUCH AS BLANKETS. REQUIRED Skills : REQUIREMENT of 2 or more years of customer service experience and below skills. Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise Positive attitude that embracing coaching as an opportunity to improvement in current role Ability to handle confidential matters and sensitive information in a responsible manner. Ambitious and self-motivating ATTENDENCE IS A MUST IN THIS ROLE! Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise Positive attitude that embracing coaching as an opportunity to improvement in current role Ability to handle confidential matters and sensitive information in a responsible manner. Ambitious and self-motivating CUSTOMER SERVICE SKILLS REQUIRED Ability to handle high call volume Ability to resolve and de-escalate difficult situations Ability to work under pressure in a fast-paced environment Ability to handle confidential matters and sensitive information responsibly The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) #J-18808-Ljbffr