Account Associate Richmond VA CEC

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

HERES YOUR SIGNAL. ITS BETTER OVER HERE.
At T-Mobile we love our customersand we empower you to create meaningful connections that last. As part of Account Care youll focus on inbound calls allowing you to own relationships solve problems proactively and make an impact. We pioneered this approach because we believe customers deserve a better experience led by empowered individuals who take ownership. And it makes us happy to work together this way too.

CAREERS NOT JOBS
Start your career at $20/hour and earn up to $30/hour in your first year with our clearly defined growth path.

This isnt just a job its the first step in a long-term career. As an Account Associate youll be part of a team of champions who show up daily with purpose resilience and an aim to grow. Youll receive hands-on training real-time feedback and the support you need to succeed. Your pay increases are tied to performance milestones so youre always in control of your next step.

We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation providing flexibility while ensuring continued development in a team-focused environment. To qualify Experts must achieve performance and attendance goals.

Responsibilities:

• Demonstrates adaptability to new software apps or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management identifying opportunities for additional products services and solutions.
• Deliver exceptional customer experiences using provided training tools resources and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills expand knowledge and grow within T-Mobile.

Qualifications:

• ONSITE Position
• High School Diploma/GED (Required)
• Knowledge of Windows (Microsoft Word Excel and PowerPoint)
• Basic proficiency with email chat systems online forms and cloud-based tools (e.g. Google Workspace Microsoft Teams etc.).
  

At T-Mobile we dont have a corporate ladder - its more like a jungle gym of possibilities! Were committed to helping our employees grow in their careers and we believe in providing a great learning environment to help you succeed. Our Account Care Team works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T-Mobile Talent Community today to learn more about how we can help you achieve your career goals!

• At least 18 years of age
• Legally authorized to work in the United States

Travel :

Travel Required (Yes/No):No

DOT Regulated :

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

T-Mobile Equal Employment Opportunity

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Hourly Base Pay: $20.00 plus opportunity to earn up to a total of $750 while completing training milestones.

When starting with T-Mobile Account Associates receive on-the-job training and can earn up to a total of $750. Once completed Account Associates promote to the Account Expert role and become eligible for an annualized incentive target of $4400/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing! As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable! T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression genetic information national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Required Experience:

IC