Tier I Help Desk Analyst

KeenLogic

Job Description

KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is full-time and onsite, Monday- Friday.

The candidate will be responsible for call center support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business application. The candidate will be responsible for assisting customers when they call into or walk into the customer service center. The candidate shall be prepared to perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call. Where required the Tier I candidate will escalate to the Tier II team or the eBusiness team for more detailed level of support.

Qualifications

Bachelor’s degree and 1 year of experience.

Required Skills

1+ years of experience with Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)
1+ years of experience with Incident/Request (Analysis, Documentation)
1+ years of experience with Mobile Device Management (Provision, Reset, Remote Wiping)
Effective written and oral communication skills

Desired Skills

ITIL Service Management
Technical Writing Experience
CRM/Ticketing/ACD Systems

9FUak9OYks

Apply

Vacancy posted 20 days ago

Similar jobs that could be interesting for youBased on the Tier I Help Desk Analyst in Alexandria, VA vacancy

Tier 1 Help Desk Analyst
...Job Description Job Description Description: Job Title: Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity...
Suggested
Long term contract
Full time
Work experience placement
Work at office
Local area
Remote work
Apavo Corporation
Arlington, VA
4 days ago
Technical Support Analyst (Tier II)
...and execution over bureaucracy. Title: Technical Support Analyst (Tier II) Location: Onsite (Washington, D.C.) Terms: Full-time... ...physical requirements: This onsite role requires a mix of help desk, deskside, and VIP support in a secure federal environment....
Suggested
Full time
Work experience placement
Work at office
Flexible hours
Revolutional, LLC
Arlington, VA
1 day ago
Onsite Tier II IT Support Technician
DirectViz Solutions, LLC (DVS) is seeking a skilled Tier II Support Technician to provide onsite technical support in Alexandria, VA. You will diagnose, resolve, and document workstation issues while supporting a mix of Intel PCs, Apple workstations, and custom apps. The...
Suggested
DirectViz Solutions
Alexandria, VA
1 day ago
VIP Support Technician (Tier II) Jobs
...employees. Responsibilities Empower AI: A VIP Support Specialist (Tier II), is responsible for ensuring an outstanding level of... ...in the JSP Core Build Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP user technical...
Suggested
Work at office
Local area
Empower AI
Arlington, VA
4 days ago
Tier II Support Technician
...certifications, and robust employee recognition and appreciation programs. Tier II Support Technician Location: Alexandria, VA (Onsite)... ...cause analysis and document findings and resolutions. Service Desk Operations Log in to the ACD system daily, ready to take calls...
Suggested
For contractors
Local area
Remote work
Shift work
DirectViz Solutions, LLC
Alexandria, VA
14 days ago
Tier 2 Service Desk Analyst
...Job Description Job Description Business Title: Tier 2 Service Desk Analyst Location: Arlington, VA Clearance: Top Secret... ...to improve efficiency and service quality. Assist the IT Help Desk Lead in ensuring compliance with Service Level Objectives...
Work at office
Local area
Remote work
Definitive Innovative Solutions
Arlington, VA
2 days ago
IT Support Technician - Tier 1
$45k - $60k
...Job Description Job Description IT Support Technician – Tier 1 Department: IT Reports to: Director of Managed IT Services... ...system rollouts as assigned Support various IT needs, from help desk tickets to onsite installations (ability to lift up to 50 lbs....
Full time
Work at office
Remote work
Relocation
Monday to Friday
Shift work
DCA Technology Partners
Alexandria, VA
26 days ago
Remote Help Desk Analyst - Tier 0/1 Support & PM Support
A service-disabled veteran-owned business is looking for a Business / Help Desk Analyst to provide operational and technical support remotely. This role focuses on delivering exceptional user support, and operational efficiency, and entails strong documentation and project...
Remote job
Sprezzatura LLC
Arlington, VA
13 hours ago
On-Site IT Support Technician (Tier 2)
...Service Technician to support enterprise users of computer applications and systems. The role focuses on troubleshooting and coordinating Tier III escalation when needed, operating on-site in Alexandria, VA. The position emphasizes providing high-quality customer service,...
Cftechnologiesllc
Alexandria, VA
4 days ago
Service Desk Technician (Tier 1/2)
$50k - $70k
...Service Desk Technician (Tier 1/2) – Allixo Location: Burlington, WA (on-site, with travel to client sites in Whatcom, Skagit and Snohomish... ...365 environments, manage Cisco Meraki networks, and help clients meet compliance requirements like CMMC, HIPAA, and SOC...
Full time
For contractors
Local area
Remote work
Allixo
Washington DC
2 days ago
Functional Analyst / Tier 2 Helpdesk
...Description One Federal Solution is seeking an experienced Functional Analyst / Tier 2 Helpdesk to support a Government Client in Arlington, VA.... ...in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise wide outcomes. As a...
Work at office
One Federal Solution
Arlington, VA
26 days ago
Business / Help Desk Analyst
Business / Help Desk Analyst Location: Remote Other Considerations: U.S. Citizen or Permanent Resident (Required) Join a Team That's Changing... ...the OMEGA contract. In this role, you will provide frontline Tier 0/1 support to the VINCI user community by triaging requests,...
Permanent employment
Full time
Contract work
Remote work
Sprezzatura
Arlington, VA
13 hours ago
Voice & UCaaS Systems Analyst - Tier 2 Support
...telecommunications professional to support Arlington County’s voice services. The role covers cloud and on-prem voice systems, with emphasis on Tier 2 triage, escalations, and small project leadership. Candidates should have substantial Telecom and networking background, including...
Ashburn Consulting LLC
Arlington, VA
2 days ago
Tier Two Help Desk System Technician
...organizations. Applying proven expertise and methodologies, we help our customers align and mobilize every aspect of their... ...ahead. Position Overview SiloSmashers is hiring for a Tier 2 Help Desk System Technician to support a multi-tier service desk with a...
Remote work
SiloSmashers
Washington DC
18 days ago
Help Desk Specialist (Tier I/II)
...active TOP Secret with VA Customer Favorable Poly Clearance: Agile Business Concepts is seeking a highly motivated Help Desk Specialist (Tier I/II)to support a 24/7 mission-critical operational environment focused on enterprise messaging systems, application...
For contractors
Shift work
Agile Business Concepts, LLC
Reston, VA
7 days ago
Tier 1 Help Desk Technician
$24 - $25 per hour
...Job Description Job Description Position Title: Tier 1 Help Desk Technician Location: Washington DC Assignment Type: Contract to Hire Compensation: $24 - $25/hr Work Schedule: 9am – 5pm, Monday – Friday, Onsite Benefits: This position is eligible...
Contract work
Work experience placement
Work at office
Local area
Monday to Friday
Addison Group
Washington DC
a month ago
Service Desk Technician Tier 2
...Job Description Job Description Overview Service Desk Technician Tier 2 Washington, DC Are you ready to enhance your skills... ...Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify...
Work at office
Chenega Corporation
Washington DC
27 days ago
Tier 1 Service Desk Technician
DELPHIQ is hiring for a Tier 1 Service Desk Technician! We’re seeking responsive, customer-focused professionals who take pride in solving problems quickly and creating great first impressions. This is a full-time position offering comprehensive benefits, growth opportunities...
Full time
Contract work
Work at office
Remote work
Rotating shift
Delphiq Llc
Washington DC
4 days ago
Tier III Support Engineer (Voice & Telecom Services)
...Tier III Support Engineer (Voice & Telecom Services)- Washington, DC Hybrid-3 days in office Position Summary We are seeking... .... Key Responsibilities Provide hands-on Tier III help desk and escalation support , including issue triage, troubleshooting...
Full time
Work at office
NextGen | GTA: A Kelly Telecom Company
Washington DC
13 hours ago
Tier II Linux Administrator - TS/SCI with Polygraph
...Description Seize your opportunity to make a personal impact as an Tier II Linux Administrator supporting our intelligence customer. GDIT... ...people are our differentiator. As an Systems Administrator will help ensure today is safe and tomorrow is smarter. Our work depends on...
Full time
Contract work
Temporary work
Remote work
General Dynamics Information Technology
Alexandria, VA
1 day ago
IT Help Desk Support Specialist
...resolving intricate hardware and software anomalies, managing core help desk systems, and fostering technical growth within the internal... ...related field. Minimum of 3-6 years' experience in IT help desk Tier 1 & Tier II. CompTIA Security+ - Preferred. Microsoft Certified...
Work at office
Shift work
Night shift
Weekend work
Afternoon shift
Leader Communications
Alexandria, VA
1 day ago
Deskside Support Technician (Tier II)
$39.5 per hour
...Job Title: Deskside Support Technician (Tier II) Location: Washington, DC (100% Onsite... ...support for tickets dispatched from the Service Desk and walk-up/onsite user issues... ...for automated deployment (SCCM experience helpful) Support printers: diagnose issues and...
Contract work
Work at office
Local area
System One
Washington DC
5 days ago
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
$35.04 - $47.4 per hour
...options listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world‑class IT support to our prestigious... ...Impact of a Mid‑Level Help Desk Technician Provide independent Tier 1 technical support to diagnose and resolve complex hardware,...
Hourly pay
Temporary work
Work at office
Immediate start
Remote work
Worldwide
All shifts
Flexible hours
Shift work
Night shift
Weekend work
General Dynamics Information Technology, Inc.
Washington DC
3 days ago
Deskside Support Technician (Tier II)
$39 per hour
...Description Job Description Job Title: Deskside Support Technician (Tier II) Location: Washington, DC Type: Contract Contractor Work... ...services and workforce solutions across North America. We help clients get work done more efficiently and economically, without...
Contract work
For contractors
Work at office
Local area
System One
Washington DC
3 days ago
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
$30.44 - $41.18 per hour
...options listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world‑class IT support to our prestigious... .... Impact as a Junior Help Desk Technician Provide routine Tier 1 technical support to onsite and remote customers via phone, chat...
Hourly pay
Temporary work
Immediate start
Remote work
Worldwide
All shifts
Flexible hours
Shift work
Night shift
Weekend work
General Dynamics Information Technology, Inc.
Washington DC
3 days ago
Tier II Deskside Support Technician (HHS)
...Description Transparency matters! While we’re not actively hiring for a Tier II Deskside Support Technician at this moment, we’re always... ...you in the near future. Are you detailed oriented? Like to help solve complex technical issues? If so, Symposit is looking for...
Work at office
Local area
Remote work
Monday to Friday
Shift work
Weekend work
Symposit LLC
Silver Spring, MD
29 days ago
Help Desk Analyst
$61k - $71k
...professional to support a federal government agency client and its identity, credentialing, and access management services. This role provides Tier 1 and Tier 2 support to end users, credentialing staff, and agency stakeholders across the credential lifecycle. Responsibilities...
Local area
Remote work
iVision Consulting
Washington DC
2 days ago
Arlington Public Sector IT Service Desk Technician
Vamonos IT is seeking an experienced Service Desk Technician to join our team supporting the Department of Homeland Security (DHS) Cybersecurity... ...include remote support, ticket management, escalation, and collaboration with Tier 2/3 teams. #J-18808-Ljbffr Vamonosit
Remote work
Vamonosit
Arlington, VA
4 days ago
Tier 2 Systems Administrator
$86.6k - $181.8k
Job Title: Tier 2 Systems AdministratorJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The Opportunity:We are seeking a skilled...
Contract work
Work experience placement
Flexible hours
CACI International
Springfield, VA
13 hours ago
Systems Support Analyst
...Career Opportunity: Systems Support Analyst Make an Impact with Technology that Changes... ...every year with advanced training that helps them bring hope and healing to others. Our... ...helpdesk/ticketing platform Experience in a Tier 1/Tier 2 application support, helpdesk,...
Work at office
Immediate start
Remote work
Flexible hours
Shift work
PESI
Arlington, VA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Tier I Help Desk Analyst. Be the first to apply!