Operations Specialist III

Operations Specialist III

Primary Location : St. Louis, MO

V-Soft Consulting is currently hiring for a Operations Specialist III for our premier client in St. Louis, MO.

Knowledge and Skills:

• Document incidents and resolutions in our ITSM solution (Service Now).
• Participate in the Genesys phone queue, responding to incidents and general request/task calls.
• Operational Support & Coordination.

WHAT YOU'LL DO:

Job Responsibilities:

• Monitor infrastructure, applications, and services using enterprise tools (e.g., Dynatrace, OpsBridge, Splunk).
• Coordinate high-touch services such as patching, firmware upgrades, and planned fiber maintenance.
• Support disaster recovery and business continuity processes.
• Operational support of OT environments (AMI), alarm monitoring, incident response, lifecycle replacement of network infrastructure supporting smart meters.
• Network & Connectivity Support
• Monitor and troubleshoot network infrastructure, SCADA systems, and cellular communication devices.
• Support port authentication (802.1x), Wi-Fi networks, and Intelligrid fiber monitoring.
• Assist with router infrastructure replacement and firmware upgrades.
• Security & Compliance
• Respond to alerts, incidents, and service requests per defined SLAs.
• Perform initial triage and escalate unresolved issues to appropriate teams.

Interested?


Qualified candidates should send their resumes to View email address on click.appcast.io


V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.


As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.


V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


For more information or to view all our open jobs, please visit or call View phone number on click.appcast.io.



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