Sales & Service Technician (Central Office)

Sales & Service Technician (Central Office)

Install, maintain, trouble-shoot and repair central office and subscriber carrier equipment, PBX's, key systems, paging equipment, outside plant (cable/fiber) and other equipment we sell.

General Duties:

• Install and maintain, for customers inside and outside of our operating territory, to meet customer and PSC standards for telephone service.
• Place buried plant (cable, fiber, pedestals, ground rods, etc.) and service drops. Perform maintenance repair and preventative maintenance on buried, aerial, underground cable/fiber (100 pr and below) using various plant elements.
• Place underground plant.
• Install, maintain, trouble-shoot, and repair special services equipment including, but not limited to, GDSL, AFC, DSL, SDSL, CKT's voice mail, POTS, specials, DACS, fiber terminals, video switch and associated video codec's, outboard intercept, class announcement, T1, DS3, carrier, HDSL and router equipment in our central offices to meet company standards and practices.
• Input service orders into switches, data modifications to tables and switch translations as required.
• Read and interpret service orders, trouble tickets, circuit diagrams and electrical schematics.
• Learn the operation of new and existing equipment
• Provide information to complete jobs, trouble tickets and service orders, coordinate with assignments as needed.
• Interact with and support outside plant workforce to coordinate and disseminate information needed to complete facility assignments for new service, DSl and other new circuits
• Research trouble tickets with cable problems
• Support and actively participate in promotion of company products and services.
• Aide and assist other departments and contractors as required.
• Perform all other duties/assignments as required by supervisor.

Required Skills & Basic Qualifications:

• Minimum 5 years of telecommunications experience, including 3 years in a central office environment.
• Proficient at installing, maintaining and repairing central office equipment, PBX, key systems, pager systems, cable/fiber and any other special services equipment we sell, install or maintain for customers and interpreting central office drawings and schematics, IP Protocol and use personal computers.
• Proficient at installing, maintaining and repairing associated central office equipment including; subscriber carrier, DAX, fiber, MUX, voice mail, DSL, ATM switch and special access circuits.
• Must be able to splice 100 pr and above.
• Successful completion of at least 2-year post high school training in electronics, telecommunications or related discipline and or equivalent experience.
• Successful completions of Basic Electronics/Digital Electronics training.
• Must possess basic PC skills, i.e., keyboard skills and be able to retrieve data.
• Must demonstrate good oral and written communication.
• Must operate a motor vehicle and hold a valid CDL

Physical Requirements:

• Must be able to work aloft from a ladder.
• Must be able to work in confined spaces as well as in isolated areas.
• Must be able to distinguish colors.
• Must be able to lift up to 70 lbs.
• Must be able to work outside in extreme conditions including inclement weather.
• Must be able to sit and/or stand for extended periods on a regular basis (bending and stooping will be required on occasion).
• Must be available for flexible scheduling, holidays, after hours and call-outs/week-end work and emergency situations (7x24 as needed at normal reporting locations as well as other sites throughout the state).
• Must take Saturday area coverage in rotation with the I&M group. Weekly or monthly basis to be determined